| Technical Support at Remote, Remote, USA |
| Email: viswa@diasoftwaresolutions.com |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2236151&uid= From: viswatejalakshmi, diasoftwaresolutions.com viswa@diasoftwaresolutions.com Reply to: viswa@diasoftwaresolutions.com Hi, Greetings from DIA SOFTWARE SOLUTIONS LLC! We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position Role: End User Technical Support Location: Onsite Duration: 3+ Months The role will primarily involve: Supporting Windows-based machines (Windows 10 & 11) Basic Active Directory user management Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment Assisting with basic phone system usage (state phone system, Cisco-based) Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms Job Duties include, but are not restricted to: Identify, research, and resolve technical problems. Respond to telephone calls, email, ticketing system and personnel requests for technical support. Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution. Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems. Excellent customer service and ability to de-escalate tense situations. Minimum Qualifications: Install and support Windows environments Experience using ticketing system Strong organization, problem solving and multi-tasking skills Sensitive to confidential information Able to pass a fingerprint background check. Strong sense of customer service and professionalism, even in a sometimes-stressful environment Ability to complete assigned tasks individually, as well as work cooperatively Preferred Qualifications: Knowledge of Microsoft Azure/Entra AD/M365 Experience working in virtualized environments Keywords: active directory Delaware Technical Support viswa@diasoftwaresolutions.com http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2236151&uid= |
| viswa@diasoftwaresolutions.com View All |
| 05:19 AM 07-Mar-25 |