| ServiceNow Customer Success Solution Architect at San Francisco, California, USA |
| Email: [email protected] |
|
From: Manish Kumar, Scalable [email protected] Reply to: [email protected] Job Title: ServiceNow Customer Success Solution Architect Location: San Francisco, CA (Onsite) Job Type: Contract Role Description: Responsibilities: Perform FIT GAP analysis on business requirements and ServiceNow Customer Success functionality. Translate business requirements into functional design documents and technical designs for ServiceNow Customer Success implementation. Configure and customize ServiceNow Customer Success to meet business and technical requirements. Develop unit test cases and expected results based on business requirements and processes. Prepare mock data to simulate client business scenarios and perform unit testing. Perform administrative functions, including user management, permissions, report generation, and supporting system upgrades. Provide guidance to users on ServiceNow Customer Success best practices. Analyze and debug system and integration errors, and provide solutions and recommendations. Collaborate with the integration team to support new enhancements and resolve system issues. Work with operations and business partners to promote technology best practices, business process optimization, and ServiceNow Customer Success best practices. Manage the change management process, including overseeing monthly/quarterly certifications for SOX compliance. Desired Skills and Experience: 3+ years of experience working with ServiceNow Customer Success. 3+ years in a role with direct interaction with stakeholders. Bachelors degree or foreign equivalent in Business Administration, Information Technology, Engineering, or a closely related field. Experience in solution implementation within the Customer Success domain. Experience in integrating Customer Success data across enterprise-level applications is a plus. In-depth experience delivering robust Customer Success systems solutions. Nice to Have: ServiceNow Customer Success Certifications . Experience with Change Management ticketing systems (e.g., JIRA). Competencies: Solution and Functional Architect (SAFA) . ServiceNow expertise, particularly with the Customer Success platform. Experience: 8-10 years Essential Skills: Expertise in ServiceNow Customer Success configuration. Strong understanding of business processes and the ability to translate them into functional and technical designs. Proven ability to work closely with stakeholders to ensure requirements are accurately captured and implemented. Experience in debugging, system integration, and providing solutions to complex technical issues. ------------ Manish Kumar Scalable Systems Technical Recruiter Mailto: [email protected] Keywords: California ServiceNow Customer Success Solution Architect [email protected] |
| [email protected] View All |
| 08:06 AM 07-Mar-25 |