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SAP S/4 Service Cloud Consultant at Tacoma, Washington, USA
Email: [email protected]
Hello,

Title: SAP S/4 Service Cloud Consultant

Location: Required to travel to Tacoma, WA (weekly)

SAP Service Cloud Solution Consultant JD as below: 

Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution 

Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements

Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution 

Manage project work and customer expectations throughout the project life cycle

Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving 

Collaborate with cross-functional teams both internal and external; including developers and offshore teams 

Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration

Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process 

In-depth understanding of SAP ISU data model 

In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities

In-depth understanding of MIMO process  

In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities  

In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U

In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U

Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation

Thanks & Regards

Prameela

Sr Technical Recruiter | FISEC GLOBAL INC

9255976011
ext 511

fisecglobal.net/ 

prameela
@fisecglobal.net

linkedin.com/in/-prami0116

Keywords: sfour golang Washington
SAP S/4 Service Cloud Consultant
[email protected]
[email protected]
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09:01 PM 07-Mar-25


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Location: Tacoma, Washington