| Senior Avaya Developer Remote at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2237850&uid= From: Mallikharjun, Savi [email protected] Reply to: [email protected] Hi Team, Greetings from Savi Tech. Role(S): Senior Avaya Developer Location: 100% Remote Project Overview: Avaya maintenance & Support Role Scope / Deliverables: * Avaya platform maintenance - CMS backup, announcement backups * CMS reporting - Build CMS reports, support businesses with their request to create/update the reports and troubleshoot the existing reports *AES support - monitor AES servers, troubleshoot the connectivity issues, update certificates * Avaya vector programming - continuously support businesses with their new/update requests on vector routing, announcement changes, voicemail configurations, etc. * Agent support - support call center agents with user extension changes, login/access issues,| application Avaya OneX Agent installations and configurations. * Holiday/Business hours programming - Support businesses with requests/updates to the holiday tables & business hours * Discovery - Assist with discovery, present flow documentation on migration projects * Troubleshooting - troubleshoot call routing issues, call traceability Key Skills: * Proven experience with Avaya communication systems * Strong understanding of CMS, AES, Genesys TSAPI and Avaya vector programming * Excellent troubleshooting and analytical skills * Ability to support call center operations and agent configurations. * Experience with system backups and data integrity management * Strong communication skills and ability to work collaboratively with various business units * Attention to detail and commitment to maintaining high standards of service * Basic understanding of Genesys Engage and Cloud applications Keywords: Senior Avaya Developer Remote [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2237850&uid= |
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| 09:43 PM 07-Mar-25 |