| Hammer Call Automation Software Engineer at Remote, Remote, USA |
| Email: [email protected] |
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From: Prabhat, VYZEINC [email protected] Reply to: [email protected] Job Description -Hammer Call Automation Software Engineer Need Candidates LinkedIn PV will Take Technical screening before submitting the profile **Job Summary:** We are seeking a highly skilled **Hammer Call Automation Software Architect/Engineer** with extensive experience in designing, implementing, and optimizing automated call testing solutions. The ideal candidate will have expertise in both cloud and on-premise deployments of **Hammer** (formerly from Empirix, now part of Infovista) and a deep understanding of voice and contact center testing, performance monitoring, and automation frameworks. **Key Responsibilities:** - **Architect and Implement Solutions:** Design and deploy **Hammer call automation solutions** for contact center environments, ensuring optimal performance, reliability, and scalability. - **Automation & Scripting:** Develop and optimize **test scripts, automation workflows, and performance test cases** for IVR, SIP, VoIP, and telephony applications. - **Integration & Customization:** Work with APIs, databases, and external systems to integrate Hammer solutions into existing CI/CD pipelines and test automation frameworks. - **Cloud & On-Premise Expertise:** Deploy and manage **Hammer Cloud Platform and on-premise versions**, optimizing configurations based on business needs. - **Performance Testing & Monitoring:** Conduct **load, stress, and regression testing** for voice and digital communication channels to enhance system reliability and customer experience. - **Troubleshooting & Analysis:** Investigate call quality, latency, and failure issues using Hammer logs, call trace analysis, and real-time monitoring tools. - **Collaboration & Best Practices:** Work closely with **QA teams, DevOps, IT operations, and contact center teams** to define best practices for automated call testing. - **Security & Compliance:** Ensure all deployments comply with relevant security standards, regulatory requirements, and industry best practices. Required Qualifications: - **Proven experience (5+ years) with Hammer Call Automation Software** (on-premise or cloud). - Strong expertise in **voice testing, IVR testing, and contact center performance analysis**. - Experience with **VoIP, SIP, RTP, PSTN, WebRTC, and other telephony protocols**. - Proficiency in **scripting languages (Python, JavaScript, or similar)** for automation. - Hands-on experience with **API integrations, SQL databases, and monitoring tools**. - Knowledge of **cloud platforms** (AWS, Azure, Google Cloud) for deploying Hammer Cloud-based solutions. - Familiarity with **CI/CD pipelines, DevOps, and test automation frameworks**. - Excellent analytical and problem-solving skills, with the ability to troubleshoot complex telephony issues. - Experience with **network troubleshooting tools (Wireshark, SIPp, etc.)**. - Understanding of **contact center platforms** like Genesys, Avaya, Cisco, NICE, or Five9. - Certifications in **cloud technologies (AWS, Azure), networking, or voice testing**. - Prior experience in **performance engineering and automation in large-scale contact centers**. Keywords: continuous integration continuous deployment quality analyst information technology Hammer Call Automation Software Engineer [email protected] |
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| 12:09 AM 08-Mar-25 |