| Remedy Specialized Developer Greenwood Village Colorado 80111 Hybrid / Contract at Greenwood, New York, USA |
| Email: [email protected] |
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Remedy Specialized Developer Greenwood Village Colorado 80111 Hybrid / Contract TEAM / ROLE OVERVIEW APO team supports over 50 network applications, including provisioning, email servers, DNS/DHCP, device activation, remote support for data centers, etc. Remedy is their ticketing system. As a NOC role, teams respond to alarms and do essential monitoring work. For example, if an alarm goes off on a disk drive, techs will follow defined steps to troubleshoot and bring back up the disk drive. Some of the work entails Linux OS, generally running scripts the engineering team provides (separate). So, the ability to run/execute scripts is important, but you do not need to know how to write or create scripts. Someone strong in scripting may get bored in the role. However, if the tech has the aptitude or ability to troubleshoot a script (the script has extra space, character) or something, that would be very helpful, especially for someone with awareness to recognize an error seen before and act on it. Another example of a task is an alarm that maps to a response process created by the engineering team. The process says 1st step will solve xx% of issues, so perform the first step, then 2nd, then 3rd. If there is a more significant issue, the tech will coordinate with internal engineering teams and third-party vendors. This requires a good personality to take charge of issue resolution and strong communication skills. Managers have interacted with people who have English as 2nd language and are hard to understand, so they are not as effective. The current team in Herndon, VA, is a pretty assertive driver of issue resolution, so we will see if the Colorado team does the same once built out. Another example: They may be experiencing performance issues on a WebLogic server, such as CPU/disk allocation, threading, etc., where they are going at 95%. The engineering team knows normal usage is 50%, and 60% usage is getting to a critical level. The engineering team may task this NOC team with monitoring system performance every 30 minutes to see fluctuations and reporting data. JOB SUMMARY Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Divisions. Participation in the full life-cycle of systems engineering activities of high-quality, scalable solutions. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost, and functionality. Conducts design sessions with appropriate participation from architects and engineers Creates detailed design documents and functional specifications for new applications/services and for enhancements to existing systems/services Collaborates to create configuration designs for the design and implementation of various environments Creates work effort estimates for new features and bug fixes for use in prioritization and release management. Develops core code modules, unit test tools, and release notes for enhancements and bug fixes Reviews new development tools, application frameworks, and testing tools for functionality/effectiveness Installs, administers, configures, and maintains OSS applications, including operating systems and related software Provides 'on call' support to resolve OSS application issues after regular business hours Uses established change management processes, requiring operational procedures be performed with minimal customer impact (i.e. during an established maintenance window) Works with database administrators to configure, tune, and maintain databases in a variety of languages. Documents systems configurations and upgrades Designs and implements change and control policies and disaster recovery plans; leads troubleshooting efforts to restore functionality in the event of an outage Monitors and assists in managing applications, device availability, network conditions and status, system reliability, and performance, service and program maintenance, and storage resources. Perform other duties as requested by the supervisor REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Consistent with a 24/7 Operations environment, this position needs to be available via cell phone to respond to escalated issues. The candidate must have a strong understanding of RedHat operating systems and hardware. This should include configuration, operation, tuning, and troubleshooting. Strong written and verbal communication skills required. Ability to read, write, and speak the English language to communicate with employees, customers, suppliers in person, on the phone, and by written communications in a clear, straightforward, and professional manner Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality. Advanced ability to create detailed documentation to understand new and existing applications functionally. Advanced ability to follow and implement established change and control policies and procedures Advanced ability to troubleshoot application problems. In-depth knowledge of development tools, application frameworks, and testing tools. In-depth knowledge of OSS applications and software In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring, and control of the systems engineering process Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements. Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems Education Bachelor's degree in Computer Science or related field, or equivalent experience Related Work Experience Number Of Years Application Development work experience 5+ Network OSS application work experience 4+ System Administration work experience 3+ Database support and development work experience 3+ Enterprise Application Integration work experience 3+ -- Ashutosh Mishra | Network M: D : +1 2143909326 | E: Ashutosh.m @twsol.com www.teamwaresolutions.net Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST Teamware Solutions does not encourage acceptance of any fees, payments, gifts, or other benefits in cash or in kind from any potential candidates seeking employment with the organization. Knowledge of such instances should be immediately communicated to [email protected] 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Michigan Virginia Remedy Specialized Developer Greenwood Village Colorado 80111 Hybrid / Contract [email protected] |
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| 06:55 PM 11-Mar-25 |