| PC Configuration and Installation Technician | Austin, Texas Onsite at Austin, Texas, USA |
| Email: [email protected] |
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Hey Check this urgent role County Toll Road Authority Job Title: PC Configuration and Installation Technician Austin, Texas Onsite CITIZEN,GREEN CARD,GC EAD LinkedIn needed Local Candidate Needed PC Configuration & Installation Technicians: (Information from the client) We understand youre looking for strong Cisco phone technical knowledge. How many years of experience with Cisco phones would you like to see o At least 2 years Outside of a strong Cisco phone background, what are the top 3-5 skills the candidate must have o Minimum of two years experience in IT support or helpdesk roles. o Functional knowledge of Cisco Unified Communications Manager (CUCM). o Exceptional troubleshooting skills in Windows environments, ranging from intermediate to advanced levels. o Experience in PC hardware and software troubleshooting. o Familiarity with Microsoft Intune and its functionalities is preferred. o Excellent customer service skills with an ability to communicate effectively across all levels of the organization. o High aptitude for learning and adapting to new technologies quickly. o Must have initiative and the ability to independently solve problems and improve processes. What are the preferred skills o Enthusiastic about technological advancements and keen to continuously improve skills. o A team player with excellent interpersonal skills. o Ability to manage multiple tasks simultaneously in a fast-paced environment. Will they be working alone or as part of a larger team doing PC configuration & installations o They will be part of a larger team responsible for PC configuration, installations, and troubleshooting. Are there any certifications or qualities which would make a candidate stand out o A+ certification, Network+ certification, MTA certification o High school diploma or college Roles/Responsibilities: First-Level Support and Issue Escalation: Functions as the primary interface for initial troubleshooting of software, hardware, and telephony systems, with proficiency in escalating Tier 2 and Tier 3 issues to appropriate IT specialists. Ensures client satisfaction by providing high-level, clear communication channels and sophisticated problem-resolution techniques. Analytical and Diagnostic Skills: Applies methodical analytical approaches to diagnose underlying problems in desktop and network infrastructures during user interactions. Expert in systematic troubleshooting and fault isolation across a range of IT assets. Ticketing System Management: Manages and monitors the ticketing system (Cherwell), ensuring timely responses and proper ticket assignment. Facilitates the creation and follow-up of service tickets, escalating complex issues as needed. Technical Proficiency: Proficient in various applications including Cisco Communications, VPN software, Active Directory, Windows OS, and Microsoft Office suite. Demonstrates troubleshooting capabilities for devices such as computers, printers, scanners, and telephones. Understands network fundamentals, including firewall rules and LAN configurations. Familiar with Cisco VoIP systems and cybersecurity principles to effectively identify and mitigate security threats. Hardware and Software Deployment: Executes system upgrades, installations, and comprehensive hardware configurations, alongside reimaging within corporate IT standards. Implements strict hardware asset management protocols and enforces security policies including user account controls and PCI compliance adherence. Network and Security Foundations: Possesses an understanding of PC firewall configurations and basic VoIP setup. Helps protect against cyber threats by identifying and stopping potential risks based on the company's security guidelines.. Emerging Technologies and Systems Management: Working knowledge with Microsoft Intune for device and application management across diverse mobile ecosystems, including Android and iOS. Familiar with document management systems such as ApplicationXtender, enhancing document storage and retrieval processes. Research, Documentation, and Knowledge Base Development: Conducts targeted technical research using specialized search engines to enhance troubleshooting capabilities. Crafts detailed service documentation and procedural guides to bolster service desk efficiency and knowledge sharing. Proactivity and Multitasking: Proactively addresses pending service requests and incomplete tickets. Displays initiative and manages multiple tasks simultaneously Additional Duties Willingly performs additional responsibilities to support the IT departments objectives. They will be part of a larger team responsible for PC configuration, installations, and troubleshooting. Mandatory Skills: 1. High school diploma or eqivulent, A+ Certification 2. Minimum: Associates Degree or Network+ Certification or MTA Certification 3. At least 2 years with Cisco 4. 1-3 years of experience in IT support, field technician roles, or related experience. Certifications such as CompTIA A+, Network+, or equivalent are a plus. 5. Functional knowledge of Cisco Unified Communications Manager (CUCM). 6. Exceptional troubleshooting skills in Windows environments, ranging from intermediate to advanced levels. 7. Experience in PC hardware and software troubleshooting. 8. Familiarity with Microsoft Intune and its functionalities is preferred. 9. Excellent customer service skills with an ability to communicate effectively across all levels of the organization. 10. High aptitude for learning and adapting to new technologies quickly. 11. Must have initiative and the ability to independently solve problems and improve processes. Desirable Skills: 1. Enthusiastic about technological advancements and keen to continuously improve skills. 2. A team player with excellent interpersonal skills. 3. Ability to manage multiple tasks simultaneously in a fast-paced environment 4. Familiarity with Microsoft Intune and its functionalities is preferred. Thanks and Regards, Anurag Singh Sr. Technical Recruiter TEK Inspirations Pvt. Ltd. | Email: [email protected] Hangout / Google Chat : [email protected] LinkedIn: https://www.linkedin.com/in/ anurag-singh -3401ba277/ Disclaimar : This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected]. Keywords: information technology green card PC Configuration and Installation Technician | Austin, Texas Onsite [email protected] |
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| 12:34 AM 12-Mar-25 |