| Contact Center subject matter expert with IVR knowledge at Alpharetta, Georgia, USA |
| Email: [email protected] |
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From: Pradeep, Scalable Systems [email protected] Reply to: [email protected] Hi, Greetings of the day I wanted to connect with you about an exciting role that aligns with your expertise and could be a fantastic start. Please find the job details below: Job Title: Contact Center subject matter expert with IVR knowledge Location: ALPHARETTA, GA (Work from Office) Duration: Long Term Contract Role Description: - Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, UI's, BPM - Contact Center subject matter expert with IVR knowledge. Working with Business and Development teams to determine required technical solutions. - Documenting business and functional requirements, including data flow, business rules, and use cases-Document the end to end architecture of the solution. - Understanding and being able to translate data logic and data transformations - Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise - Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions - Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements - Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes Essential Skills: - Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge - Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads - Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering - Familiarity with using JIRA or equivalent software to document and track user stories - Excellent interpersonal skills and ability to thrive in a collaborative environment - Goal-orientated, self-motivated and adapts to changing situations and requirements - Strong organizational and analytical skills; must be detail-oriented - Bachelor's degree or higher degree in technical field or equivalent Thanks & Regards, Pradeep Sharma Email: [email protected] "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: quality analyst user interface Georgia Contact Center subject matter expert with IVR knowledge [email protected] |
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| 05:49 PM 12-Mar-25 |