| Google Cloud CCAI (Contact Center AI) Designer at Irvine, California, USA |
| Email: [email protected] |
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From: Pradeep, Scalable Systems [email protected] Reply to: [email protected] Hi, Greetings of the day I wanted to connect with you about an exciting role that aligns with your expertise and could be a fantastic start. Please find the job details below: Job Title: Google Cloud CCAI (Contact Center AI) Designer Location: Irvine, CA (Work from Office) Duration: Long Term Contract Job Summary: The Google Cloud CCAI (Contact Center AI) Conversational Designer & Agent Assist Developer is responsible for designing, developing, and implementing engaging and effective conversational AI solutions using Google Cloud s Contact Center AI platform. You will work closely with clients to understand their needs, design conversational flows, build integrations with Agent Assist, and ensure optimal performance and scalability. This role requires a strong understanding of conversational design principles, Google Cloud Platform (GCP) services, and development best practices. Key Responsibilities: Conversational Design & UX: Design and develop conversational flows using Dialogflow ES ,CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development. Craft engaging and effective conversational copy. Conduct user research and testing to optimize conversational experiences. Migration of Dialogflow ES to CX. GCP & Agent Assist Integration: Integrate Dialogflow ES,CX with Agent Assist to provide real-time guidance and knowledge access to contact center agents. Utilize GCP services (Compute Engine, Cloud Storage, Cloud Functions, etc.) to support conversational AI solutions. Development & Integration: Develop custom integrations using APIs (REST, gRPC ) and scripting languages (e.g., Python, JavaScript, Node.js). Implement backend logic using Cloud Functions or similar serverless technologies. Manage code using Git. Debug and troubleshoot issues in conversational flows and integrations. Analyze data from Dialogflow ES,CX to identify areas for improvement and measure success. Collaboration & Communication: Collaborate with cross-functional teams (including designers, engineers, and client stakeholders) to deliver high-quality conversational AI solutions. Effectively communicate technical concepts to both technical and non-technical audiences. Experience: Minimum of 3 years of experience in conversational design, including dialogue flow design, UX writing, and user research. Proficiency in using dialogue flow design tools like Dialogflow CX. Minimum of 2 years of experience with Dialogflow ES , CX, including fulfillment, integrations, webhooks, and analytics. 1+ year experience integrating Dialogflow CX with Agent Assist. Solid understanding of GCP fundamentals (Compute Engine, Cloud Storage, Cloud Functions, APIs). 1+ year experience with API integration (REST, gRPC ) and Cloud Functions. Minimum of 2 years of experience in at least one scripting language (Python, JavaScript, Node.js). Minimum 1 year experience with Git.+ Minimum 2 years of experience in debugging and troubleshooting. Minimum 1 year experience with data analysis and reporting and understanding of JSON and XML. Minimum of 1 year of experience with GCP. Thanks & Regards, Pradeep Sharma Email: [email protected] "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: artificial intelligence user experience javascript California Google Cloud CCAI (Contact Center AI) Designer [email protected] |
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| 06:53 PM 12-Mar-25 |