| Cloud Support Analyst (AWS) at Remote, Remote, USA |
| Email: vinod@diasoftwaresolutions.com |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2249578&uid= From: Vinod, DiaSoftware Solutions vinod@diasoftwaresolutions.com Reply to: vinod@diasoftwaresolutions.com Hi, Greetings from DIA SOFTWARE SOLUTIONS LLC! We are reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position Position Title: Cloud Support Analyst (AWS) Dimondale, MI(Hybrid) Webcam and In-person Interview Key Responsibilities: Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem. Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction. Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks. Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base. Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process. Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement. Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field; a Masters degree is preferred. Experience: 1-3 years of experience in technical support, preferably in an AWS environment. Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation. Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude. Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus. Skill | Required | Amount of Experience | Experience in a professional office environment | Required | 2 Years | Experience developing IT infrastructure reports | Required | 3 Years | Development of script-based solutions for infrastructure provisioning and automation | Required | 4 Years | Resolving ITSM ticketing at a tier-2 level | Required | 3 Years | Producing internal operations documentation | Required | 3 Years | Deploying PaaS within public cloud space | Required | 2 Years | Project management skills and knowledge in project management and related methodologies | Required | 1 Years | Bachelors degree within an information technology focus | Required | 1 Years | Masters degree within an information technology focus | Preferred | 1 Years | Identity management and role-based access control administration | Required | 1 Years | Keywords: sthree information technology Michigan Cloud Support Analyst (AWS) vinod@diasoftwaresolutions.com http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2249578&uid= |
| vinod@diasoftwaresolutions.com View All |
| 07:51 PM 12-Mar-25 |