| .Net OR Mainframe Service Manager - Onsite at Remote, Remote, USA |
| Email: [email protected] |
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From: Praveen, InsourceTechSolutions [email protected] Reply to: [email protected] Job title: .Net / Mainframe Service Manager (L2/L3) with Fiserv DNA / FIS Systematic/ Community Banking experience Location: Michigan Onsite Duration: Long Term L2 support: Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in Fiserv DNA Associate has to be strong in one of the skillsets Mainframe or .Net Experience and knowledge in Banking domain Production Support Experience in handling L2 incident, PR, SR Management with SLA adherence Experience in working with COTS product vendors for Banking (Preferred: FIS products) Knowledge in .NET / JAVA / Mainframe (Basic troubleshooting by referring logs) L3 support: Experience and knowledge in Fiserv DNA product. Production Support Experience L3 - in handling incidents passed from L2 team, with SLA adherence Experience in working with COTS product vendors for Banking is preferred. Have experience in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or COTS products Hands on experience in .NET / JAVA / Mainframe for Minor Enhancements, Problem requests, Service requests, Permanent bug fixes, Change Requests Develop, test, deploy and release application changes Ability to troubleshoot and resolve advanced technical issues, by collaborating with L1 and L3 Root Cause Analysis: Perform thorough analysis to identify the root causes of issues and provide permanent fixes Implementation of Solutions: Develop and deploy scripts, patches, or updates to address technical issues Required Skills: Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in Fiserv DNA Retail Banking experience is mandatory COTS product or product knowledge in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or equivalent products is preferred Good communication skills, strong production support experience in managing and adhering to SLA Keywords: .Net OR Mainframe Service Manager - Onsite [email protected] |
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| 11:56 PM 12-Mar-25 |