| Sprinklr|Dallas, TX at Dallas, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2254061&uid= From: Susan Khan, Agile Enterprise Solutions Inc. [email protected] Reply to: [email protected] Hello, Location: Dallas, TX Job Title: Sprinklr Job Description Administration of AT&Ts major Social Media tools and applications (mainly Sprinklr) Implementing process flows in Sprinklr (and other tools) to deliver social media solutions for: Rules for Customer Message and Case routing on Social Media Social Media Listening Social Media Publishing Customer Surveys Social Media Response Bots Reporting Metrics on Social Operations Advising on, gathering requirements on, and grooming capabilities and configurations within the Sprinklr platform in partnership with multiple Business Units, including Consumer, AT&T Mexico and Corporate Communications Creation and maintenance of user accounts Issue tracking in iTrack: Provide technical support for reported production defects and customer issues Responding to defects within SLAs Documenting implementation, testing, and deployment efforts Qualifications The majority of the work done for this role would be done via the Sprinklr platform. Qualified candidates would have a very strong logical foundation in understanding and creating complex process flows, boolean logic, queuing theory, and at least a basic understanding of software development. Candidates must also possess very strong communication skills in order to work with a variety of different teams from different business units, companies, disciplines, and even countries. Project management and Agile methodology competency needed, as these roles encompass delivering, building, and documenting requirements and user stories. Skills Required Sprinklr application expertise (preferred) or strong working knowledge Strong logical foundation in understanding and creating complex process flows Strong communication skills At least a basic understanding of software development Working knowledge of JIRA, agile methodology and requirements gathering Familiarity with Twitter, Facebook, Instagram, LinkedIn, and other major social networks Bi-Lingual in English and Spanish *only needed for the 2 candidate supporting Mexico(Spanish is Mandatory). Thanks & Regards, Susan Khan Ph: 972-440-0079 Agile Enterprise Solutions Inc. 2591 Dallas Parkway, Suite 300 Frisco, TX 75034 Keywords: business intelligence Texas Sprinklr|Dallas, TX [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2254061&uid= |
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| 08:55 PM 13-Mar-25 |