| Hiring Now :: ServiceNow Strategic Advisor :: Hybrid at Seattle, Washington, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2254738&uid= From: Amit Kumar Pradhan, Vyze Inc. [email protected] Reply to: [email protected] Job Description - Position Name : ServiceNow Strategic Advisor/Architect Need 15 years Experience Location- Seattle, WA(20% travel.) need LinkedIn profile, DL and visa copy MUST have Health care experience Job Description: Reporting to the Global Lead, Customer Health Assurance, the mission of the (GEO), Strategic Advisor, Customer Health Assurance is to work with ServiceNow s customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission of the Customer Health Assurance team (CHA) is to establish a centralized exception process that safeguards customer health, delivers measurable outcomes, and transforms value delivery while minimizing account health risk. What you get to do in this role: Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing adoption. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute. ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer. Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience. Advocacy: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction. Job requirement: Minimum 15+ years of related work experience Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform Experience working with sales, support, and services teams, with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs) Ability to travel up to 30% of the time Knowledge of enterprise integration, service-oriented architectures and micro-services Knowledge of security, data privacy, data governance across different verticals Instant customer credibility with a record of building customer relationships Keywords: Washington Hiring Now :: ServiceNow Strategic Advisor :: Hybrid [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2254738&uid= |
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| 11:02 PM 13-Mar-25 |