| Jr Point of Sale (POS) Application Support Engineer at Seattle, Washington, USA |
| Email: justin@gacsol.com |
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https://jobs.nvoids.com/job_details.jsp?id=2255564&uid= From: Justin Davis, GAC Solutions justin@gacsol.com Reply to: justin@gacsol.com Hi, Hope youre doing well.!! Job Description: Jr Point of Sale (POS) Application Support Engineer Location: Seattle, WA - Onsite 6-12 months It's a System Engineer/ Admin/ Windows Admin role. Experience working on POS systems is a MUST. Need someone with strong experience in Images/ Reimaging, Power Scripting, SCCM. Experience in Creating and deploying Images. Experience in Windows Troubleshooting, Network Troubleshooting, POS Applications Troubleshooting. Some experience in Azure cloud is good to have. Should be able to upload code to Azure GIT. Technical Skills: Hands-on experience with Oracle Simphony (nice to have), RES 3700, or 9700. Proficiency in POS and Mobile POS automation and integration. Basic understanding of Oracle/SQL databases. Knowledge of Windows 11, Marimba, Power, and Python. Familiarity with Microsoft Azure cloud platform. Working knowledge of networks, PCs, and ability to resolve installation issues. Experience with payment processing systems and technologies. Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware). Experience using automated support management and tracking tools in a support center environment. Application Support and TechOPS: Provide L3 support for TechOPS. Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner. Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems. Serve as the primary point of contact for application-related inquiries, working with users to address their needs. Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems. Release & Deployment: Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards. Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems. Ensure smooth transition and minimal disruption during application changes, including user training and documentation. Perform enhancements as per requirements and deploy them effectively. Support staging and installation processes for retail technology solutions. Reporting & Management: Collect and analyze data from applications to generate reports and provide insights to stakeholders. Monitor application usage and performance metrics to identify trends and potential issues. Provide recommendations for improving workflows or streamlining processes through better application use. Work with project managers and customers to ensure applications meet evolving business requirements. Update AOD and Knowledge documents as needed. Technical Skills: Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700. Provide technical support for Point of Sale (POS) and Mobile POS automation and integration. Manage and resolve networking issues related to DHCP and DNS in retail environments. Support POS printers and cloud platforms. Utilize automated support management and tracking tools to manage customer requests and issues efficiently. Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Soft Skills: Excellent problem-solving and troubleshooting skills. Strong communication skills, with the ability to explain complex technical concepts to non-technical users. Customer-oriented, with the ability to work both independently and as part of a team. Analytical thinking and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Willingness to learn and adapt to new technologies and processes. Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A). JavaScript and SQL experience. Knowledge of endpoint management tools such as SCCM/Retail. Experience with IT service management frameworks (e.g., ITIL). Knowledge of application performance monitoring tools. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis. Thanks, Justin Davis Sr Technical Recruiter E: justin@gacsol.com Keywords: rlang information technology Washington Jr Point of Sale (POS) Application Support Engineer justin@gacsol.com https://jobs.nvoids.com/job_details.jsp?id=2255564&uid= |
| justin@gacsol.com View All |
| 01:49 AM 14-Mar-25 |