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ServiceNow Architect - ITSM , Scoped App at Richmond, Virginia, USA
Email: manish@scalable-systems.com
https://jobs.nvoids.com/job_details.jsp?id=2256150&uid=
From:

Manish Kumar,

Scalable

manish@scalable-systems.com

Reply to:   manish@scalable-systems.com

Job Title: ServiceNow Architect - ITSM & Scoped App

Location: Richmond, VA(Onsite)

Job Type:  Contract

Role Description:

Key Responsibilities:

ServiceNow Solution Design:

Design and architect ServiceNow ITSM solutions, ensuring alignment with business requirements, best practices, and scalability.

Lead the design and implementation of Scoped Applications on the ServiceNow platform to meet specific business needs.

Oversee and guide the configuration of Incident Management, Problem Management, Change Management, and other core ITSM modules.

Technical Leadership & Collaboration:

Provide technical leadership and guidance to development teams on ServiceNow best practices for ITSM and scoped applications.

Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical solutions.

Ensure the proper integration of ServiceNow ITSM modules with third-party tools and systems.

Customization & Development:

Customize and develop Scoped Applications to provide specific business functionality while maintaining platform stability.

Work with development teams to create complex workflows, business rules, and UI customizations.

Provide guidance and mentorship to junior developers on the ServiceNow platform.

Performance Optimization & Troubleshooting:

Monitor and ensure the performance and scalability of the ServiceNow environment, addressing issues proactively.

Troubleshoot and resolve issues related to ITSM processes and Scoped Applications, ensuring minimal system downtime.

Upgrades & Maintenance:

Lead the upgrade process for the ServiceNow platform and ensure that all customized solutions are compatible with the latest releases.

Perform regular maintenance and system health checks to ensure the environment runs efficiently.

Documentation & Training:

Provide detailed documentation for all ServiceNow configurations, workflows, and customizations.

Train internal teams and clients on ServiceNow best practices, architecture, and the use of ITSM modules.

Essential Skills:

8-10 years of experience working with ServiceNow in an architecture or senior development role.

Strong experience

in ServiceNow ITSM (Incident Management, Problem Management, Change Management, etc.).

Hands-on experience designing and implementing Scoped Applications within the ServiceNow platform.

Expertise in ServiceNow configuration, customization, and development using JavaScript, REST/SOAP APIs, and other ServiceNow tools.

Strong knowledge of ServiceNow platform architecture, security model, and data structures.

Experience in ServiceNow integrations with third-party tools and systems.

Excellent communication skills and the ability to collaborate effectively with stakeholders.

Desirable Skills:

Certifications in ServiceNow ITSM and/or ServiceNow Architect.

Experience in working with ServiceNow ITOM (IT Operations Management) or ServiceNow SecOps.

Familiarity with Agile/Scrum methodologies and project management tools.

Knowledge of ServiceNow Performance Analytics and reporting features.

Ability to mentor and lead teams in a dynamic and fast-paced environment.

------------
Manish Kumar

Scalable Systems

Technical Recruiter
Mailto: 

manish@scalable-systems.com

Keywords: user interface information technology Virginia
ServiceNow Architect - ITSM , Scoped App
manish@scalable-systems.com
https://jobs.nvoids.com/job_details.jsp?id=2256150&uid=
manish@scalable-systems.com
View All
06:35 AM 14-Mar-25


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Location: Richmond, Virginia