| 10+ Only -- Genesys IVR System engineer in Dallas, TX Onsite at Dallas, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2261599&uid= Hi Hope you are doing well, We have the below requirement open. Please send me your candidates updated Resume to [email protected] Role: Genesys IVR System engineer Location: Dallas, TX ( Onsite) IVR Development and Maintenance: Design, develop, and maintain IVR call flows based on business requirements. Implement IVR logic using tools like Genesys Cloud, Twilio, or similar platforms. Write and maintain configuration files (e.g., YAML, JSON) for IVR flows. Integration with Backend Systems: Integrate IVR systems with backend services such as payment gateways, CRM systems, and databases. Develop APIs and data actions to retrieve and update customer information in real-time. Error Handling and Optimization: Implement robust error handling and fallback mechanisms for IVR flows. Monitor and optimize IVR performance to reduce call drop rates and improve customer experience. Collaboration with Stakeholders: Work closely with product managers, UX designers, and customer support teams to gather requirements and design IVR flows. Collaborate with QA teams to test and validate IVR functionality. Stay updated on industry trends and emerging technologies in IVR and telephony. Propose and implement improvements to enhance the IVR system's capabilities and customer experience. Experience: 7+ years of experience in IVR development and telephony systems. Experience with IVR platforms such as Genesys Cloud, Twilio, Amazon Connect, or similar. Proficiency in programming languages such as JavaScript, Python, or Java. Experience with configuration files (e.g., YAML, JSON) and scripting for IVR flows. Familiarity with APIs and integrating IVR systems with backend services. Technical Skills: Strong understanding of telephony protocols (e.g., SIP, RTP). Experience with speech recognition and text-to-speech (TTS) technologies. Knowledge of payment gateway integrations and secure payment processing. Familiarity with error handling, logging, and monitoring tools. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to work in a fast-paced, dynamic environment. Attention to detail and a focus on delivering high-quality solutions. Preferred Qualifications Experience with Genesys Cloud or similar cloud-based contact center platforms. Knowledge of customer experience (CX) principles and best practices. Familiarity with Agile/Scrum methodologies. Experience with DevOps practices and CI/CD pipelines. Key Performance Indicators (KPIs) Reduction in call drop rates and IVR errors. Improvement in customer satisfaction scores (e.g., CSAT, NPS). Successful implementation of new IVR features and integrations. Timely resolution of IVR-related issues and bugs. -Mentor and Knowledge transfer to client project team members -Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility -Participate in data conversion and data maintenance -Provide best practice and industry specific solutions -Advise on and provide alternative (out of the box) solutions -Provide thought leadership as well as hands on technical configuration/development as needed. -Participate as a team member of the functional team -Perform other duties as assigned. Thanks and Regards, Ramya Sri https://www.linkedin.com/in/ramya-sri-66152a23b/ Email: [email protected] -- Keywords: continuous integration continuous deployment quality analyst user experience information technology Colorado Texas 10+ Only -- Genesys IVR System engineer in Dallas, TX Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2261599&uid= |
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| 12:18 AM 18-Mar-25 |