| Role of Senior Avaya Developer Remote Role at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2261935&uid= From: Tushar Singh, United Software Group [email protected] Reply to: [email protected] Hello, Hope you doing well!!! My name is Tushar and I am a Sr. Technical Recruiter at USG. I am reaching out to you on an exciting job opportunity with one of our clients. Job Title: Senior Avaya Developer Location: Remote Role Interview: Video Interview Description: * Avaya platform maintenance - CMS backup, announcement backups * CMS reporting - Build CMS reports, support businesses with their request to create/update the reports and troubleshoot the existing reports AES support - monitor AES servers, troubleshoot the connectivity issues, update certificates Avaya vector programming - continuously support businesses with their new/update requests on vector routing, announcement changes, voicemail configurations, etc. * Agent support - support call center agents with user extension changes, login/access issues, application Avaya OneX Agent installations and configurations. * Holiday/Business hours programming - Support businesses with requests/updates to the holiday tables & business hours. * Discovery - Assist with discovery, present flow documentation on migration projects * Troubleshooting - troubleshoot call routing issues, call traceability Key Skills: *5 + years of Proven experience with Avaya communication systems. * Strong understanding of CMS, AES, Genesys TSAPI and Avaya vector programming. Excellent troubleshooting and analytical skills. Ability to support call center operations and agent configurations. * Experience with system backups and data integrity management. * Strong communication skills and ability to work collaboratively with various business units. * Attention to detail and commitment to maintaining high standards of service. * Basic understanding of Genesys Engage and Cloud applications. Keywords: access management Role of Senior Avaya Developer Remote Role [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2261935&uid= |
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| 01:15 AM 18-Mar-25 |