| Role || IVR Consultant ( Genesys) || Remote || at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2270486&uid= HI, I hope you are doing great, Please have a look and let me know your Interest, Job Title: IVR Consultant ( Genesys) Location: Remote Mode : Contract JOB SUMMARY : The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers ESSENTIAL DUTIES Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health. Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible Participates in code-reviews, provides technical guidance and mentors software engineers Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results. Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management Performs impact assessment of product (hardware, software) upgrades Assists in planning, coordinating, and executing engineering projects Supports and collaborates with other Engineers through evaluation, design analysis, and development phases Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams This list is not all-inclusive and you are expected to perform other duties as requested or assigned QUALIFICATIONS Minimum Education and Experience 5+ w/bachelors degree BS in computer science or equivalent technical field or equivalent work experience. MS is a plus. Knowledge, Skills, and Abilities Expertise in IVR Technology and VUIs (Call Flows) required Expertise in Genesys Cloud CX required Hands on experience with Genesys Architect IVR application development using data inputs, data actions and Genesys Cloud APIs required Natural Language experience required Experience in Genesys Cloud Chatbot, Chat and SMS development preferred Microservices development experience preferably in Azure cloud required Telephony and Contact Center operations and technologies knowledge preferred Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required. Git/GitHub or any other distributed version control systems knowledge required Jenkins, CloudBees and/or CI/CD systems working experience required AGILE, JIRA, and Confluence experience preferred Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts Thanks & Regards Rajeev Kumar Team Lead M: 214-751-8312 Email: [email protected] LinkedIn ID: https://www.linkedin.com/in/rajeev-kumar-2334a687/ Ehub Global ( www.ehub.global) 450 Century Parkway, Suite 250, office 230 Allen, Texas,75013 USA | COSTA RICA | CANADA | INDIA Ehub Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability. -- Keywords: continuous integration continuous deployment user experience information technology microsoft Idaho Role || IVR Consultant ( Genesys) || Remote || [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2270486&uid= |
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| 01:34 AM 20-Mar-25 |