| Webex CCE Engineer || Portland, OR (Onsite) at Portland, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2273588&uid= Greetings from ICONIC Infosys Inc !! ICONIC Infosys Inc is an IT Development & IT Staffing firm with more than a decade of experience in providing IT Staffing Solutions & Services. Our expertise is in sourcing and deploying highly skilled IT Specialists into mainstream and niche technologies to meet Role: Webex CCE Engineer Location: Portland, OR (Onsite) Duration: Long term Requirements; Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations. Expert level understanding of UCCE Components, solutions, Call flow and Integrations. Excellent understanding in IVR Call flow management and ICM Scripting. Excellent understanding in VOIP protocols like SIP, H.323 and MGCP. Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs. Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT. Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions. Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions. Good Understanding of IaaS Platform and Services. Experience in training BAU Team on learnings, case studies and other solutions. Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA. Provide Level-3 support to Operations and Delivery to drive incident resolution. Provide Recommendations to improve Contact Center platform stability. Define Reporting, Monitoring and Alarming requirements according to Cisco best practices. Consult on high severity incidents and complex work orders. Should be ready to work in 24/7 business support environment. Additional desired experience: Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions Experience with modern cloud architectures and technologies Please provide the below details for submission along with Visa copy & Photo ID copy, I94/Passport# Candidate Details Candidate Full Name (As per SSN) Current location (City and State) Open for relocation to work location (Yes/No) Contact/Phone # last 4 digits of SSN number E-mail Address Visa Type Visa Validity (Month & Year) /Work Authorization Date of Birth (Month & Year Only) Passport Number Bachelors details (University /College & Passing year) Masters details (University/College & Passing year) Total IT experience (Years) Onsite [USA/Canada] Experience (Years) LinkedIn Profile -- Thanks & Regards, Naren Email:[email protected] -- To post to this group, send email to [email protected]. Keywords: information technology Idaho Webex CCE Engineer || Portland, OR (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2273588&uid= |
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| 10:40 PM 20-Mar-25 |