| Technical Data Analyst at Remote, Remote, USA |
| Email: rishabh.s@e-solutionsinc.com |
|
https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2278642&uid= Hello, I hope you are doing well!!! My name is Rishabh Singh and I am a Staffing Specialist at E-solutions Inc. I am reaching out to you on an exciting job opportunity with one of our clients Please share your updated resume with me ASAP, thanks Technical Data Analyst Onsite - Atlanta / Raleigh / Charlotte/Remote BGV must be cleared What are the top 3 skills required for this role Service Now Incident Management Change Management Job Description/ Responsibilities The Technical Data Analyst will be responsible for reviewing ServiceNow Incident Change Problem tickets (not to be limited to) for data that will contribute to understanding areas where focus is necessary to improve our (Truist) uptimes and reduce client impact due to outages. Themes and trends will be identified by this position and communicated to the owning areas so that the data may be leveraged for process improvements and enhancements as necessary. Responsibilities The Technical Data Analyst will be responsible for reviewing ServiceNow Incident Change Problem tickets (not to be limited to) for data that will contribute to understanding areas where focus is necessary to improve our uptimes and reduce client impact due to outages. Themes and trends will be identified by this position and communicated to the owning areas so that the data may be leveraged for process improvements and enhancements as necessary. Close work with all of the areas within technology will be required to understand the paths of work that are underway and being delivered, and how the data which is discovered may integrate with the teams and help form out paths for improved delivery and sustainability. Weekly Monthly Quarterly reporting will be required of this role. Meetings daily weekly monthly and ad-hoc with team members will be needed to arrive at an understanding of coordination and remediation plans. Working with Governance department to ensure that all necessary areas for review and consideration are taken and acknowledged as part of the thematic analysis Knowledge of Major/Minor Incidents, and the differences each represent and Prioritization Root cause analysis understanding Experience as a Problem Manager Have conducted post incident reviews in the past Analysis of Performance Metrics in an IT Organization ServiceNow: Incident/Problem/Change Module at an expert level ServiceNow Reporting at an expert level Technical Data Analysis Trending of Data Technical aptitude Meeting facilitation Thanks and regards, Rishabh Singh E: rishabh.s@e-solutionsinc.com 2N Market St,Suite # 400, San Jose, CA-95113 USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA www.e-solutionsinc.com Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation,gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability. -- Keywords: access management active directory information technology California Technical Data Analyst rishabh.s@e-solutionsinc.com https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2278642&uid= |
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| 02:07 AM 22-Mar-25 |