| Remote Job // Technical Data Analyst (ServiceNow, Incident Mgmt, Change Mgmt) // Contract at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2279609&uid= Hello Professionals, We have openings for: Technical Data Analyst Remote Contract Top 3 skills required for this role: Service Now Incident Management Change Management Job Description/ Responsibilities The Technical Data Analyst will be responsible for reviewing ServiceNow Incident Change Problem tickets (not to be limited to) for data that will contribute to understanding areas where focus is necessary to improve our (Truist) uptimes and reduce client impact due to outages. Themes and trends will be identified by this position and communicated to the owning areas so that the data may be leveraged for process improvements and enhancements as necessary. Responsibilities The Technical Data Analyst will be responsible for reviewing ServiceNow Incident Change Problem tickets (not to be limited to) for data that will contribute to understanding areas where focus is necessary to improve our uptimes and reduce client impact due to outages. Themes and trends will be identified by this position and communicated to the owning areas so that the data may be leveraged for process improvements and enhancements as necessary. Close work with all of the areas within technology will be required to understand the paths of work that are underway and being delivered, and how the data which is discovered may integrate with the teams and help form out paths for improved delivery and sustainability. Weekly Monthly Quarterly reporting will be required of this role. Meetings daily weekly monthly and ad-hoc with team members will be needed to arrive at an understanding of coordination and remediation plans. Working with Governance department to ensure that all necessary areas for review and consideration are taken and acknowledged as part of the thematic analysis Knowledge of Major/Minor Incidents, and the differences each represent and Prioritization Root cause analysis understanding Experience as a Problem Manager Have conducted post incident reviews in the past Analysis of Performance Metrics in an IT Organization ServiceNow: Incident/Problem/Change Module at an expert level ServiceNow Reporting at an expert level Technical Data Analysis Trending of Data Technical aptitude Meeting facilitation Thanks, Lishy A Talent Acquisition Group Email : [email protected] Phone : +1 201-201-8239 (Ext: 1061) Smart IT Frame LLC Keywords: active directory information technology Remote Job // Technical Data Analyst (ServiceNow, Incident Mgmt, Change Mgmt) // Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2279609&uid= |
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| 07:00 PM 24-Mar-25 |