| ServiceNow Ticketing Management Engineer - Napa - CA - Onsite at Napa, California, USA |
| Email: shetty.m@kksoftwareassociates.com |
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https://jobs.nvoids.com/job_details.jsp?id=2283193&uid= From: Mahesh Kumar, KK Associates LLC shetty.m@kksoftwareassociates.com Reply to: shetty.m@kksoftwareassociates.com Hi, We have a job opportunity with one of our clients. If you have any matching profiles, please get in touch with me. Role name: | Engineer | Role Description: | Key Responsibilities1. ServiceNow Ticketing Management Utilize ServiceNow (or similar ticketing platforms) to manage, track, and resolve end-user requests and incidents. Ensure timely updates and clear communication throughout the ticket lifecycle.2. Remote Support & Troubleshooting Use remote software tools (e.g., TeamViewer, Remote Desktop, etc.) to provide support. Diagnose and resolve technical issues for users, including software installations, connectivity problems, and performance concerns.3. Hardware Deployment & Imaging Deploy and configure laptops and desktops using SCCM imaging processes (including Windows 11). Perform hardware repairs, upgrades, and replacements as needed, ensuring minimal downtime for end-users.4. Software & License Management Install and maintain applications, including the full Microsoft Office suite and other business-critical software. Demonstrate knowledge of Microsoft licensing types such as E1 and E3, ensuring compliance and appropriate provisioning.5. Mobile Device Support Provide support for mobile devices using Microsoft Intune and Company Portal. Configure, troubleshoot, and manage enrollment and policy compliance.6. Basic Networking & Infrastructure Support Conduct basic network troubleshooting, including patching ports and verifying connectivity. Collaborate with Network/Systems teams to escalate and resolve complex network issues.7. User Training & Documentation Offer user guidance on best practices, usage tips, and troubleshooting steps for software and hardware. Develop and maintain knowledge base articles, FAQs, and procedural documentation.8. Asset Management Maintain accurate inventory of IT assets, including hardware, peripherals, and licenses. Coordinate with procurement when additional equipment or licenses are needed.9. Excellent Customer Service Serve as a trusted point of contact for all end-users, delivering prompt, courteous, and professional support. Communicate technical information effectively to both technical and non-technical audiences. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). Knowledge of Windows 10/11 installation, configuration, and troubleshooting. Familiarity with SCCM for imaging and deployment. Experience with Microsoft Intune and Company Portal for mobile device management. Knowledge of E1 and E3 license types. Basic understanding of network infrastructure (patching ports, basic connectivity troubleshooting).Soft Skills:o Excellent customer service skills and proven ability to interact comfortably with all levels of users.-o Strong verbal and written communication skills.o Self-motivated and capable of working with minimal supervision.o Problem-solving mindset with attention to detail. Location:o Must reside within a 45-minute commute of Santa Clara, CA. | Competencies: | Desktop Management - Infrastructure Services (IS) | Experience (Years): | 8-10 | Essential Skills: | Key Responsibilities1. ServiceNow Ticketing Management Utilize ServiceNow (or similar ticketing platforms) to manage, track, and resolve end-user requests and incidents. Ensure timely updates and clear communication throughout the ticket lifecycle.2. Remote Support & Troubleshooting Use remote software tools (e.g., TeamViewer, Remote Desktop, etc.) to provide support. Diagnose and resolve technical issues for users, including software installations, connectivity problems, and performance concerns.3. Hardware Deployment & Imaging Deploy and configure laptops and desktops using SCCM imaging processes (including Windows 11). Perform hardware repairs, upgrades, and replacements as needed, ensuring minimal downtime for end-users.4. Software & License Management Install and maintain applications, including the full Microsoft Office suite and other business-critical software. Demonstrate knowledge of Microsoft licensing types such as E1 and E3, ensuring compliance and appropriate provisioning.5. Mobile Device Support Provide support for mobile devices using Microsoft Intune and Company Portal. Configure, troubleshoot, and manage enrollment and policy compliance.6. Basic Networking & Infrastructure Support Conduct basic network troubleshooting, including patching ports and verifying connectivity. Collaborate with Network/Systems teams to escalate and resolve complex network issues.7. User Training & Documentation Offer user guidance on best practices, usage tips, and troubleshooting steps for software and hardware. Develop and maintain knowledge base articles, FAQs, and procedural documentation.8. Asset Management Maintain accurate inventory of IT assets, including hardware, peripherals, and licenses. Coordinate with procurement when additional equipment or licenses are needed.9. Excellent Customer Service Serve as a trusted point of contact for all end-users, delivering prompt, courteous, and professional support. Communicate technical information effectively to both technical and non-technical audiences. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). Knowledge of Windows 10/11 installation, configuration, and troubleshooting. Familiarity with SCCM for imaging and deployment. Experience with Microsoft Intune and Company Portal for mobile device management. Knowledge of E1 and E3 license types. Basic understanding of network infrastructure (patching ports, basic connectivity troubleshooting).Soft Skills:o Excellent customer service skills and proven ability to interact comfortably with all levels of users.-o Strong verbal and written communication skills.o Self-motivated and capable of working with minimal supervision.o Problem-solving mindset with attention to detail. Location:o Must reside within a 45-minute commute of Santa Clara, CA. | Desirable Skills: | Key Responsibilities1. ServiceNow Ticketing Management Utilize ServiceNow (or similar ticketing platforms) to manage, track, and resolve end-user requests and incidents. Ensure timely updates and clear communication throughout the ticket lifecycle.2. Remote Support & Troubleshooting Use remote software tools (e.g., TeamViewer, Remote Desktop, etc.) to provide support. Diagnose and resolve technical issues for users, including software installations, connectivity problems, and performance concerns.3. Hardware Deployment & Imaging Deploy and configure laptops and desktops using SCCM imaging processes (including Windows 11). Perform hardware repairs, upgrades, and replacements as needed, ensuring minimal downtime for end-users.4. Software & License Management Install and maintain applications, including the full Microsoft Office suite and other business-critical software. Demonstrate knowledge of Microsoft licensing types such as E1 and E3, ensuring compliance and appropriate provisioning.5. Mobile Device Support Provide support for mobile devices using Microsoft Intune and Company Portal. Configure, troubleshoot, and manage enrollment and policy compliance.6. Basic Networking & Infrastructure Support Conduct basic network troubleshooting, including patching ports and verifying connectivity. Collaborate with Network/Systems teams to escalate and resolve complex network issues.7. User Training & Documentation Offer user guidance on best practices, usage tips, and troubleshooting steps for software and hardware. Develop and maintain knowledge base articles, FAQs, and procedural documentation.8. Asset Management Maintain accurate inventory of IT assets, including hardware, peripherals, and licenses. Coordinate with procurement when additional equipment or licenses are needed.9. Excellent Customer Service Serve as a trusted point of contact for all end-users, delivering prompt, courteous, and professional support. Communicate technical information effectively to both technical and non-technical audiences. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). Knowledge of Windows 10/11 installation, configuration, and troubleshooting. Familiarity with SCCM for imaging and deployment. Experience with Microsoft Intune and Company Portal for mobile device management. Knowledge of E1 and E3 license types. Basic understanding of network infrastructure (patching ports, basic connectivity troubleshooting).Soft Skills:o Excellent customer service skills and proven ability to interact comfortably with all levels of users.-o Strong verbal and written communication skills.o Self-motivated and capable of working with minimal supervision.o Problem-solving mindset with attention to detail. Location:o Must reside within a 45-minute commute of Santa Clara, CA. | Country: | United States | Branch | City | Location: | San Francisco, CA CALIFORNIA USA Napa - CA | Keywords: | Onsite support, Desktop Engineer, End User Computing | Email is the best way to reach me if I missed your call Regards, Mahesh Kumar Recruitment Lead KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Email: shetty.m @kksoftwareassociates.com Web: www.kksoftwareassociates.com Keywords: information technology California Ohio Texas ServiceNow Ticketing Management Engineer - Napa - CA - Onsite shetty.m@kksoftwareassociates.com https://jobs.nvoids.com/job_details.jsp?id=2283193&uid= |
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| 04:16 AM 25-Mar-25 |