| ITSM Support Lead|| Onsite|| HCL at Boston, Massachusetts, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2286191&uid= From: Sudheer, TestingXperts [email protected] Reply to: [email protected] Hi All, Please find the below JD & let me know. Role : Track Lead/ITSM Support Lead Location : Boston, MA (Onsite) Duration : 6 Months Job Description: Mandatory Skills: Unix, SQL, AWS Basics, ITIL | TEX 10+, REX 8 Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis. Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process. Good experience in DB Queries Be able to write queries including fair complexity. Good experience support environment Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc., Having Exposure in support banking application. Having exposure to AWS Having exposure in monitoring tools like Splunk, Dynatrace. Having additional knowledge on Grafana Excellent customer communication. Good Analytical skills and team member skills. Keywords: database Massachusetts Michigan ITSM Support Lead|| Onsite|| HCL [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2286191&uid= |
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| 12:02 AM 26-Mar-25 |