| IVR Business Analyst || GC Candidate Only || Hybrid in NJ at Newark, New Jersey, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2297794&uid= W2 Role Job title: IVR Business Analyst Location: Newark, NJ Visa: NO H1 and CPT only original GC Hybrid MOI: Video interview Duration: 12+ months contract Required: Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. Proven track record in leading strategic insurance programs and AI-driven transformations. Deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry. Experience working in an AGILE environment. Strong analytical skills and proficiency in data modeling techniques. Scrum Master Certification. BA/BS in CS, Information Systems or Information management or Systems design. Ability to manage complex projects and deliver results in a fast-paced environment. Excellent communication and leadership abilities. Nice to have: Deep expertise in insurance financial engines and regulatory compliance. Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau. Responsibilities: Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency. Develop actionable business intelligence and analytics to drive decision-making. Lead ongoing reviews of business processes and developing optimization strategies. Develop and implement data governance, data management, and data quality program practices and strategies. Model business processes for Interactive Voice Response (IVR) and implement effective solutions. Foster a culture of continuous improvement and excellence. Regards, Steve | Technical Recruiter | A : 25 Oak Tavern Cir Branchburg, New Jersey - 08876 | -- Keywords: business analyst artificial intelligence information technology green card wtwo New Jersey IVR Business Analyst || GC Candidate Only || Hybrid in NJ [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2297794&uid= |
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| 10:08 PM 28-Mar-25 |