| Cisco Webex Contact Center and Calling Administrator Miami FL-Local at Miami, Florida, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2304638&uid= From: Shambhu, SUS Infotech Inc [email protected] Reply to: [email protected] Title: Cisco Webex Contact Center and Calling Administrator Reports To: IT Manager or Unified Communications Lead Location: Miami, FL Duration: 6-12 months/contract Qualifications Education: Bachelors degree in Computer Science, Information Technology, or related field. (Equivalent experience may be considered.) Experience: 3+ years of experience managing Cisco Webex Contact Center and Webex Calling platforms. Proven track record in unified communications administration and troubleshooting. Certifications: Cisco Certified DevNet Associate, Cisco Webex Contact Center Certification, or equivalent certifications preferred. Technical Skills: Proficiency in configuring Webex Contact Center and Calling features, including SIP trunks, PBX integration, and IVR. Strong understanding of network infrastructure, VoIP protocols, and QoS. Familiarity with Cisco Control Hub, CUCM, and Webex APIs for automation and integration. Knowledge of Microsoft 365, Active Directory, and Single Sign-On (SSO). Soft Skills: Excellent communication and collaboration skills. Analytical mindset with problem-solving abilities. Ability to work independently and manage multiple priorities. Job Summary We are seeking an experienced Cisco Webex Contact Center and Calling Administrator to manage, configure, and optimize our Cisco Webex Contact Center and Calling environments. This role involves ensuring the reliability, performance, and scalability of our communication platforms to meet business needs. The ideal candidate will have in-depth knowledge of Cisco Webex solutions and experience in deploying and maintaining enterprise-level communication systems. Key Responsibilities System Administration: Manage and maintain Cisco Webex Contact Center and Webex Calling platforms, including user accounts, configurations, and integrations. Monitor system performance, uptime, and capacity to ensure seamless operation. Configuration and Deployment: Design and implement call flows, IVR configurations, routing strategies, and call queue management. Configure Webex Calling features such as hunt groups, call parks, auto-attendants, and device provisioning. Deploy updates, patches, and firmware upgrades in a controlled manner. Troubleshooting and Support: Diagnose and resolve technical issues related to Webex Contact Center and Webex Calling. Provide Tier 2/3 support for end users, resolving escalated incidents promptly. Work closely with Cisco TAC for critical issues and advanced troubleshooting. Integration and Collaboration: Integrate Cisco Webex platforms with CRM systems, workforce optimization tools, and third-party applications. Collaborate with cross-functional teams to align communication technologies with business objectives. Security and Compliance: Ensure the platform adheres to organizational security policies and compliance requirements. Monitor and respond to security alerts, implementing necessary countermeasures. Documentation and Training: Maintain comprehensive documentation of configurations, workflows, and system changes. Develop and deliver training materials to end users and team members. Performance Analytics: Generate and analyze reports on contact center and calling performance, providing actionable insights to stakeholders. Propose improvements to enhance user experience and operational efficiency. Thanks & Regards Shambhu Team Lead Recruiter Keywords: information technology Florida Cisco Webex Contact Center and Calling Administrator Miami FL-Local [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2304638&uid= |
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| 09:06 PM 01-Apr-25 |