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Scout IT Analyst at San Antonio, Texas, USA
Email: manish@scalable-systems.com
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2306987&uid=

From:

Manish Kumar,

Scalable

manish@scalable-systems.com

Reply to:   manish@scalable-systems.com

Job Title: Scout IT Analyst
Location: San Antonio,TX
Role Description:
The Scout IT Analyst is responsible for proactively monitoring, investigating, and resolving IT-related incidents to ensure minimal disruption to business operations. This role requires strong analytical skills to identify root causes, document findings, and communicate effectively with stakeholders, all within an established incident management framework. Acting as the first responder to technical issues, the Scout IT Analyst plays a crucial role in maintaining system stability and supporting the overall IT infrastructure.
Key Responsibilities:

Incident Monitoring and Triage:

Actively monitor IT systems for potential incidents using monitoring tools.

Quickly assess incident severity and prioritize based on business impact.

Classify and assign tickets within the incident management system.

Incident Investigation:

Conduct thorough analyses of incidents using system logs, user reports, and network monitoring tools.

Identify root causes and propose effective solutions to resolve issues.

Problem Resolution:

Collaborate with technical teams (network engineers, application developers, etc.) to implement solutions.

Ensure timely resolution of incidents with minimal downtime.

Communication and Escalation:

Provide clear, timely updates on incident status to stakeholders, including impacted users and management.

Escalate critical incidents to specialized teams when necessary.

Documentation and Reporting:

Maintain comprehensive incident records, including root cause analysis, resolution steps, and lessons learned.

Generate reports to identify trends, recurring issues, and opportunities for improvement.

Proactive Measures:

Identify recurring issues and contribute to the development of preventative measures.

Recommend improvements to system stability and incident response processes.
Competencies:

Technical Skills: Incident Management, Root Cause Analysis, System Monitoring Tools

Communication: Stakeholder Management, Incident Reporting, Technical Documentation

Problem-Solving: Analytical Thinking, Troubleshooting, Escalation Management
Experience:

Years of Experience: 35 years in IT support, incident management, or related roles

Technical Proficiency: Familiarity with ITSM tools (e.g., ServiceNow), monitoring platforms, and basic networking concepts
Essential Skills:

Strong analytical and troubleshooting abilities

Proficiency in incident management and ticketing systems

Excellent communication skills for cross-team collaboration

Ability to work under pressure and handle high-severity incidents
Desirable Skills:

Experience with specific ITSM tools (e.g., ServiceNow, JIRA)

Basic knowledge of networking, cloud infrastructure, and cybersecurity principles

Certifications in ITIL, CompTIA, or related IT support frameworks

------------
Manish Kumar

Scalable Systems

Technical Recruiter
Mailto: 
manish@scalable-systems.com

Keywords: information technology Texas
Scout IT Analyst
manish@scalable-systems.com
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2306987&uid=
manish@scalable-systems.com
View All
04:23 AM 02-Apr-25


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Location: San Antonio, Texas