| Requirement--Operation SupportConsultant at Chicago, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2308308&uid= From: Abhishek Pathak, Stellar Consulting Solutions [email protected] Reply to: [email protected] Job Title: Operation Support Location: Chicago, IL / Charlotte, NC Job type: Onsite-5days/week Duration: Long term contract Exp.: 10 years 1 SRE type of resource Someone with strong monitoring/alerting response skills. Experience with New Relic and other monitoring tools. Capable of responding with remediation and/or escalations. Can assist with day-to-day tickets during downtime. 1 app support team member Schedule to be determined by the team. Suggested 4-5+ years of experience (not for new graduates). Application Support Analyst responsible for: Tier 3 troubleshooting. Ticket/incident updates, resolution, and reporting for Coyote Software and integrated systems. Ensuring a stable environment for business and stakeholders. Critical Functions: Master understanding of Critical Incident Response Team (CIRT) and sev-2 policies. Actively provide support and information during outages/events. Daily monitoring and quick alert responses to keep business-critical applications running. Coordinate with development teams to: Identify and address bugs. Support product teams with new functionality. Resolve escalated end-user incidents. Lead collaboration with Dev, Server Team, etc., to maintain and improve Observability (New Relic, etc.), Monitoring & Alerting. Become an expert in Problem Management processes and ensure adherence. Continual Improvement: Recognize system and process inefficiencies. Work cross-functionally on recommended improvement actions. Technical responsibilities: Creation/modification/upkeep of SQL & Power Scripts. Creation/modification/upkeep of the Teams Knowledge Base. Ownership of vertical cross-training & knowledge transfer. Keywords: Illinois North Carolina Requirement--Operation SupportConsultant [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2308308&uid= |
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| 08:15 PM 02-Apr-25 |