| Amazon Connect, Connect, AWS Connect Technical Lead at Seattle, Washington, USA |
| Email: ajay.e@kksoftwareassociates.com |
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https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2309431&uid= From: AJAY, KK Software Associates ajay.e@kksoftwareassociates.com Reply to: ajay.e@kksoftwareassociates.com Job Role :- Amazon Connect, Connect, AWS Connect Technical Lead Work Location:- TCS - Seattle, WA Onsite Role Description: Design, develop, and deploy Amazon Connect contact center solutions. Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies. Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesis and other AWS services. Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda. Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights. Troubleshoot and resolve telephony, latency, and call quality issues. Work with developers, architects, and stakeholders to enhance customer experience and operational efficiency. Ensure security, compliance, and scalability of the contact center environment. Competencies: Digital: Amazon Connect Experience (Years): 10 & Above Essential Skills: Experienced Amazon Connect professional with at least 7 years of hands-on experience in designing, implementing, and optimizing cloud-based contact center solutions The ideal candidate will have expertise in AWS services, IVR design, call routing, and integration with third-party applications. 1. Amazon Connect Core Expertise Amazon Connect Call Flows, Routing Profiles, Queues, and Agent Hierarchies IVR Design & Configuration (DTMF & Speech-enabled)Amazon Connect Contact Lens (for speech analytics & sentiment analysis)Amazon Connect Insights (for reporting and analytics) 2. AWS Services & Integrations AWS Lambda (for backend processing & API interactions)Amazon Lex (for chatbots & voice automation)DynamoDB / RDS (for storing customer session data)Amazon S3 (for call recordings & logs)Amazon Kinesis / EventBridge (for real-time analytics & event processing) AWS API Gateway (for secure integrations) AWS IAM & Security Best Practices 3. Scripting & Development Python, or JavaScript (for developing Lambda functions) JSON, REST APIs, and Web Services (for API-based integrations) Amazon Connect Streams API (for custom CTI and UI development) 4. Contact Center & Telephony Skills CTI Integration (with CRMs like Salesforce, Zendesk, ServiceNow) WebRTC, SIP, VoIP (for softphone & call handling) Session Initiation Protocol (SIP) Trucking Telephony Troubleshooting (latency, call quality, and debugging) 5. Monitoring & Optimization AWS CloudWatch & X-Ray (for monitoring and debugging) Logging & Error Handling (structured logging in Lambda & Connect logs) Performance Optimization (scalability & high availability best practices) Desirable Skills: Design, develop, and deploy Amazon Connect contact center solutions. Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies. Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesis and other AWS services. Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda. Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights. Troubleshoot and resolve telephony, latency, and call quality issues. Work with developers, architects, and stakeholders to enhance customer experience and operational efficiency. Ensure security, compliance, and scalability of the contact center environment. Keywords: Amazon Connect, Connect, AWS Connect Keywords: user interface sthree Washington Amazon Connect, Connect, AWS Connect Technical Lead ajay.e@kksoftwareassociates.com https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2309431&uid= |
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| 10:54 PM 02-Apr-25 |