| Hiring Genesys Cloud CX Solution Architect in Cary, NC (Day 1 Onsite) at Cary, North Carolina, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2313776&uid= From: Naveen M, Siri Info [email protected] Reply to: [email protected] Hello, Greetings from Siri InfoSolutions We have an immediate position, please find the below details Role name: | Genesys Cloud CX Solution Architect | Location: | Cary, NC (Day 1 Onsite) | Role Description: | Design scalable and secure Genesys Cloud CX solutions based on business needs. Design and implement AI powered IVA solutions. Develop architecture blueprints, workflows, and best practices for implementations. Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics. Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.) Troubleshoot technical issues, ensuring minimal downtime. Work with business teams to understand contact center needs. Collaborate with developers, engineers, and IT teams to for seamless deployment. Provide technical guidance and mentorship to junior team members. | Competencies: | Digital : Python, Avaya Aura, Digital : Workforce Analytics, CTI Genesys, Foundation : JavaScript | Experience (Years): | 8-10 | Essential Skills: | Genesys Cloud CX Solution Architect: This role will lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX. The ideal candidate should have deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies. | Thanks & Regards, Naveen Miyyadi | Team Lead | Email: [email protected] | Phone : 732-797-9367 Siri InfoSolutions Inc, 3 Ethel Rd, Suite # 302, Edison NJ 08817. CPUC Certified Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Note : Any resume submitted by Siriinfo is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Siriinfo reserves the right to work with the third party directly. Keywords: artificial intelligence machine learning information technology New Jersey North Carolina Hiring Genesys Cloud CX Solution Architect in Cary, NC (Day 1 Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2313776&uid= |
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| 12:07 AM 04-Apr-25 |