| Big ID Functional Senior Consultant - Onsite - Oakland CA at Oakland, California, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2319444&uid= From: Dhiraj Kumar, SIRI INFO SOLUTIONS INC [email protected] Reply to: [email protected] Hi, Dear hope you are doing great! Kindly go through below role and let me know your Interest along with an updated resume & LinkedIn URL Job Title: Big ID Functional Senior Consultant Work Location: Oakland, CA 94612 (Day one Onsite) Interview: Webex Hire Duration: Ling Term Job Description: As a Functional Support Specialist at Big ID, talent will play a crucial role in ensuring customer satisfaction by providing expert technical support and guidance. Talent to work closely with customers to troubleshoot and resolve issues, optimize their use of Big ID's data security, privacy, and compliance solutions, and ensure they achieve their business objectives. Key Responsibilities: Provide timely and effective support to customers via ticketing system. Diagnose and resolve technical issues related to Big ID products. Escalate complex issues to the engineering team when necessary. Offer best practices and technical advice to help customers maximize the value of BigID solutions Assist customers with configuration, integration, and deployment of BigID products. Collaborate with the engineering team to resolve complex technical problems. Track and document all customer interactions and solutions in the support ticketing system Troubleshoot user requests in L1 and L2 and provide resolution as per SLA. Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles. -- Kind Regards, Dhiraj Kumar | Lead Recruiter SIRI INFO SOLUTIONS INC Email id : [email protected] Keywords: golang California Idaho Big ID Functional Senior Consultant - Onsite - Oakland CA [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2319444&uid= |
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| 07:26 PM 07-Apr-25 |