| Hiring || L3 Support Engineer || San Ramon, CA - Onsite || at Remote, Remote, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2323782&uid= Hello All, Hope youre doing good, Please find the below requirement & revert with suitable resumes. Job Title: Sr. L3 Support Engineer Location: San Ramon, CA (Onsite) Locals Only Type: Contract Note: Need SRE with ecommerce or OMS Experience. Job Overview: We are seeking an experienced Senior L3 Support Engineer to support and maintain complex eCommerce applications. The ideal candidate will have deep knowledge of backend systems, cloud infrastructure (AWS), microservices, and production support aligned with SRE principles. This is a client-facing, high-impact role requiring strong troubleshooting skills, proactive incident management, and coordination with global teams. Key Responsibilities: Provide Level 3 production support and troubleshoot complex application and system issues. Handle end-to-end support for eCommerce subsystems including Storefront, OMS, Core Commerce, Post Purchase, Supply Chain, and Logistics. Develop and maintain backend services using Java/J2EE and Microservices in an event-driven architecture. Work on system integrations with Search frameworks, Payment gateways, PLM, Loyalty systems, Recommendation engines, etc. Build and expose RESTful APIs; integrate with headless applications. Manage and optimize cloud deployments (preferably AWS) including Lambda, SQS, SNS, CloudWatch, API Gateway, etc. Collaborate with offshore teams to ensure 24x7 support coverage. Participate in and lead incident response (P1), RCA discussions, and customer briefings. Define and monitor SLAs, SLIs, and SLOs based on application health and service requirements. Create and maintain SOPs, runbooks, and work with ITSM tools like JIRA, ServiceNow, or BMC Remedy. Set up and use monitoring/alerting tools such as New Relic, PagerDuty, Splunk, AppDynamics, Datadog, etc. Required Skills: Experience with AWS Cloud Services Lambda, API Gateway, SQS, SNS, CloudWatch, Event Bridge, S3, etc. Solid eCommerce domain experience Storefront, OMS, Post Purchase, Logistics, etc. Experience with DevOps and CI/CD tools and practices. Understanding of Data Structures, Entity Models, and Service Oriented Architecture (SOA). Knowledge of SRE principles availability, uptime, incident mgmt., monitoring. Proficient with monitoring & alerting tools (New Relic, PagerDuty preferred). Experience with ITSM platforms (JIRA/ServiceNow/Remedy). Hands-on experience with Postman for API testing. Strong communication skills and experience in cross-functional, global teams. Required: Experience with eCommerce or Order Management Systems (OMS) like ATG, SAP Hybris, Salesforce Commerce Cloud, etc. Familiarity with Infrastructure as Code (IaC) and DevOps tools. ITIL Certification or prior work under ITIL framework. Best, Kavya Reddy Email: [email protected] Direct : (609) 596 2569 Desk: (609) 699 0209 Ext: 139 DVG Tech Solutions LLC. (a WBE/MBE and E-Verify Employer) 666 Plainsboro Rd, Suite 1010, Plainsboro NJ 08536 Phone: (609) 888 6198 | Fax: 609-228-6092 -- Keywords: continuous integration continuous deployment sthree information technology California New Jersey Hiring || L3 Support Engineer || San Ramon, CA - Onsite || [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2323782&uid= |
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| 07:50 PM 08-Apr-25 |