| System Administrator : Raleigh, NC (Onsite) : 12+ Months Contract at Raleigh, North Carolina, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2334212&uid= From: sushil singh, Technocraft solutions [email protected] Reply to: [email protected] Role : System Administrator (Onsite) Job ID: 761394 Location: Raleigh, NC (NCDIT) Duration: 12+ Months Description: NCDIT needs an excellent desktop support foractivities such as troubleshooting, software installs, PC replacements,imaging, equipment inventories, PC maintenance, applying critical updates,documenting tickets, customer onboardings, and off-boardings. **This is an onsite position. Supportcustomers using good customer service skills including the ability tocommunicate with both technical and non-technical customers Utilize moderateknowledge and demonstratable skills of Windows OS & M365 to support ourcustomers & to work with internal teams Experiencedin imaging and provisioning new equipment hardware & provide to customer Experiencedin supporting mobile devices Experiencedwith supporting Apple devices Use strongorganizational skills to track onboarding & shipping activities based oncustomer requests. Follow assetmanagement processes to ensure proper customer billing Documentwork activities in ServiceNow Testing Intuneprocesses for Tier 3 team & providing feedback Testupgrades and software changes Installsoftware following security & internal processes Troubleshootcustomer issues Provideinstruction while troubleshooting for remote customers Assist withdeveloping team processes & knowledge base Basicunderstanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Work withvendors on warranty cases Collaboratewith internal teams on technical issues Work onspecial projects as needed Required/Desired Skills Skill | Required /Desired | Amount | of Experience | Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers | Required | 3 | Years | Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams | Required | 3 | Years | Image or provision new equipment hardware & provide to customer | Required | 3 | Years | Experienced in supporting mobile devices | Required | 3 | Years | Experienced with supporting Apple devices | Required | 3 | Years | Use strong organizational skills to track onboarding & shipping activities based on customer requests. | Required | 3 | Years | Follow asset management processes to ensure proper customer billing | Required | 3 | Years | Document work activities in ServiceNow | Required | 3 | Years | Testing Intune processes for Tier 3 team & providing feedback | Required | 3 | Years | Install software following security & internal processes | Required | 3 | Years | Troubleshoot customer issues | Required | 0 | | Provide instruction while troubleshooting for remote customers | Required | 0 | | Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust | Required | 2 | Years | Work with vendors on warranty cases | Required | 0 | | Work on special projects as needed | Required | 0 | | Kind Regards. Sushil Singh Technical Recruiter Techno-craft Solutions LLC| E-mail: [email protected] www.technocraftsol.com 3974 Brown Park Drive, Suite F Hilliard, Ohio-43026 Keywords: Idaho North Carolina System Administrator : Raleigh, NC (Onsite) : 12+ Months Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2334212&uid= |
| [email protected] View All |
| 12:29 AM 11-Apr-25 |