Genesys Developer at Remote, Remote, USA |
Email: manish@scalable-systems.com |
https://jobs.nvoids.com/job_details.jsp?id=2341745&uid= From: Manish Kumar, Scalable manish@scalable-systems.com Reply to: manish@scalable-systems.com Job Title: Genesys Developer Location: CAREY, NC~Clarks Summit, PA~Bridgewater, NYRole Description: We are looking for a skilled Genesys Developer with deep experience in building, configuring, and supporting contact center solutions using Genesys platforms. The ideal candidate will have hands-on expertise with Genesys PureCloud (now Genesys Cloud CX), CTI integrations, and exposure to Avaya Aura. You will collaborate with cross-functional teams to deliver seamless customer engagement experiences through modern contact center technologies.Key Responsibilities: Design, develop, and implement solutions using Genesys PureCloud (Cloud CX) platform. Build and support CTI (Computer Telephony Integration) components using Genesys frameworks. Integrate Genesys solutions with enterprise applications such as CRMs, IVRs, and databases. Collaborate with business analysts, architects, and QA teams to understand requirements and deliver scalable contact center solutions. Provide production support, troubleshoot issues, and ensure system reliability and uptime. Assist in solution architecture, flow design, and integration patterns using Genesys SDKs and APIs. Participate in deployment planning, testing (SIT/UAT), and end-user training when required.Essential Skills: 68 years of experience as a Genesys Developer Hands-on experience with Genesys PureCloud (Genesys Cloud CX) Strong understanding of CTI development and contact center workflows Knowledge of Genesys Routing, Architect Flows, Call Flows, APIs, and SDKs Familiarity with telephony systems and integrationsDesirable Skills: Exposure to Avaya Aura environment Experience with additional Genesys modules like Workforce Management (WFM), Reporting, or AI integrations Familiarity with Agile/Scrum methodologies and DevOps practicesCompetencies: Avaya Aura Genesys PureCloud (Genesys Cloud CX) CTI / Genesys Routing and IntegrationQualifications: Bachelors degree in Computer Science, Information Technology, or a related field Relevant Genesys certifications are a plus ------------ Manish Kumar Scalable Systems Technical Recruiter Mailto: manish@scalable-systems.com Keywords: quality analyst artificial intelligence North Carolina Pennsylvania Genesys Developer manish@scalable-systems.com https://jobs.nvoids.com/job_details.jsp?id=2341745&uid= |
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12:06 AM 15-Apr-25 |