| Fully Remote_Google Cloud Contact Center AI (CCAI) Architect at Center, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2412655&uid=6d19c274bb424f4cb97a97d3850ca52f From: Nitish Patel, Tanisha Systems Inc. [email protected] Reply to: [email protected] Hi, Hope you are doing great!!! We have an urgent opening for you mentioned below. If you are open for below position, please send me your Updated Resume. Position: Google Cloud Contact Center AI (CCAI) Architect Location: Remote Job Type: Contract Job Description: We are looking for a highly skilled Google Cloud Contact Center AI (CCAI) Architect to design, develop, and implement AI-driven contact center solutions. The ideal candidate will have deep expertise in Google CCAI technologies, including Dialogflow, Contact Center AI Insights, Virtual Agents, and Speech-to-Text/Text-to-Speech integrations. Key Responsibilities: Design and implement Google CCAI solutions for enterprise-level contact centers. Develop and optimize AI-powered virtual agents using Google Dialogflow CX/ES. Integrate Google CCAI with cloud-based contact center platforms such as Amazon Connect, Cisco UCCE, Genesys PureCloud, Five9, Avaya, etc. Enhance customer experience automation using Natural Language Processing (NLP) and AI-driven insights. Collaborate with cross-functional teams to optimize speech-to-text, text-to-speech, and sentiment analysis models. Ensure seamless API integrations with CRM, IVR, and omnichannel platforms. Conduct PoC (Proof of Concept) and pilot projects to showcase CCAI capabilities. Monitor performance, troubleshoot issues, and optimize bot performance, NLU models, and AI workflows. Required Skills & Qualifications: 3+ years of experience in Google CCAI development and implementation. Hands-on expertise in Google Dialogflow (CX/ES), Contact Center AI Insights, Agent Assist, and Knowledge AI. Strong understanding of cloud contact center solutions and IVR technologies. Experience in integrating CCAI with Genesys, Amazon Connect, Cisco UCCE, or other CCaaS platforms. Proficiency in Python, Node.js, or JavaScript for custom AI integrations. Knowledge of Google Cloud Platform (P), API integrations, and cloud security best practices. Experience with speech analytics, NLP, and machine learning models is a plus. Strong problem-solving skills and ability to work in an agile environment. Preferred Certifications: Google Cloud Professional Cloud Architect Google Cloud Contact Center AI Specialization Dialogflow Certified Developer Why Join Us Work with cutting-edge AI technologies in the cloud contact center domain. Exposure to enterprise-level AI-powered customer experience transformations. Competitive compensation, growth opportunities, and a collaborative work environment. Thanks & Regards Nitish Patel Team Lead Tanisha Systems Inc. (www.tanishasystems.com) Phone: 212-729-6543 Ext-432 E-mail: [email protected] Address: 99 S Wood Ave Suite # 308, Iselin, NJ 08830, USA Keywords: artificial intelligence javascript New Jersey Fully Remote_Google Cloud Contact Center AI (CCAI) Architect [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2412655&uid=6d19c274bb424f4cb97a97d3850ca52f |
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| 02:32 AM 09-May-25 |