| Urgent Need :: Genesys L demand : WIlmington, DE, NY, NJ, Plano, TX, Chicago, IL, Columbus, OH - Onsite : Contract at Wilmington, Delaware, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2645643&uid=ca933c437bf3420882e2456f29a2b9c2 From: Rakhi Jain, HanITstaffing [email protected] Reply to: [email protected] Job Title: Genesys Lead Location : WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / - Onsite JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart Configure options and applications in Genesys CME Identify the impacts for Genesys applications for infrastructure changes and prepare/execute mitigation plans. Perform validation & verification for environment/infrastructure related changes Take part in discussions with development & operations teams on system improvement and stability of the components Identify system performance bottlenecks and raise recommendations to application development teams Look for process improvements in the support process and raise process improvement proposals. Take part in Knowledge sharing sessions from development/offshore teams Extend on-call support during weekends. During this time, attend critical issues and any change requests. Exposure to WFM tools like Aspect and call recording tools would be a plus Flexibility to work on different Shifts and Stretch. Desired Skills: Prior experience of working in a production support environment. Unix basics Oracle Database & SQL basics Interpersonal Skills: Well-developed analytical & problem-solving skills Strong oral and written communication skills Excellent team player, able to work with virtual teams. Ability to learn quickly in a dynamic start-up environment. Must be able to work under own initiative with limited guidance from team manager due to the fast pace and high-volume of work managed by the team. Able to talk to client directly and report to client/offshore. Flexibility to work on different Shifts and Stretch. Keywords: Delaware Illinois New Jersey New York Ohio Texas Urgent Need :: Genesys Lead demand : WIlmington, DE, NY, NJ, Plano, TX, Chicago, IL, Columbus, OH - Onsite : Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2645643&uid=ca933c437bf3420882e2456f29a2b9c2 |
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| 03:36 AM 01-Aug-25 |