| Rate $50/hr - Network Operations Center- NOC Engineer III - Hybrid in Nashville, - Local Pls at Nashville, Tennessee, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2678743&uid=d2e93d911f8342a6a2e7a08890df65cd Title - NOC Engineer III w/ extensive expertise in Fortigate and Cisco Nexus Location - Hybrid in Nashville, Duration 12 Months Interview Video Rate $50/hr -on C2C Only Job Description:- Strong Fortigate White glove customer focused is very important - 10/10 English required Must be able to pass thorough background check JOB DESCRIPTION The NOC Engineer III is responsible for providing advanced engineer-level support to UDT Service Provider customers across all services offered by UDT. This role involves being the department technical liason between specialized engineers and customers handling various escalations. You will have interaction with UDT customers through various channels, ensuring exceptional levels of customer service through prompt and accurate communication with customers. Will have advanced understanding of managing third-party vendors to resolve support needs efficiently. The NOC Engineer III will also handle complex escalations from NOC I and II Engineers to drive resolutions for UDT customers. The NOC Engineer III will review and test UDT customer network and voice environments. This includes ensuring customer designs are properly documented, updated, and communicated for the NOC to reference. In this role, the NOC III Engineer will also analyze the UDT network, hardware, and related services through the monitoring system. Additionally, they will lead recovery efforts in the event of a large-scale outage, providing proactive communication in response to monitoring alerts and managing third-party vendors and onsite UDT resources to restore impacted services quickly and within defined SLAs. Responsibilities Provide advanced engineering-level technical support to UDT customers via phone, email, and ticketing system. Interact with customer leadership, technical representatives, and other technology services departments/personnel to provide exceptional levels of customer service through each interaction. Escalate needs requiring a more advanced level of knowledge to the appropriate specialized engineering department. Receive and resolve complex escalations from NOC I and II Engineers to drive customer-focused solutions. Identify and facilitate advanced training opportunities to improve the customer experience and mentor junior engineers. Design and deploy company LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers hubs, switches, UPSs, and other hardware Utilize proactive monitoring tools and ticketing, analyze chronic network failures and identify areas of network improvements. Upon identification, partner with design engineers, account managers, service delivery managers and NOC Leadership to relay findings. Be the focal point for customer communication and provide continuous updates through resolution. Manage and dispatch UDT resources and third-party vendors to identify and restore services. Utilize active listening when engaging with customers to identify causes of complex issues. Accurately and consistently document customer interactions and next steps in a ticketing system to track progress and enable effective Root Cause Analysis of reported issues. Take ownership and manage multiple high-profile customer needs. Proactively apply lessons learned, identify trends, and provide solutions that drive UDT, underlying vendors, and management resources toward thorough resolutions. Seek continuous education and training on new and existing services, support policies, and customer requirements to stay up to date and appear professional and knowledgeable when interacting with customers. Collaborate openly with team members to address emergency situations. Actively participate in customer investigations and triage by reviewing network reports, grooming data, and presenting findings up through the NOC leadership structure. Review knowledge base articles and provide guidance standard operating procedures for review. Share knowledge with all team members and ensure UDT knowledge bases contain current and relevant data at all times. Perform "on-call" duties as required, responding to after-hour customer issues or escalations from team members either through monitoring or voice communication. Participate in upgrading customer environments to ensure secure and optimal network performance. Lead projects to improve network performance and reliability. Perform other duties as assigned. Qualifications & Experience Must be extremely customer-focused and team-focused. Willing to put the customer first and ensure they are engaged regularly. Be a productive, educated, advocate for the team and UDT, utilizing your past experience to provide the highest quality support possible. 5+ years of experience in local area networks, internet connectivity, or internet security appliances. 5+ years of experience supporting routers, switches, or wireless access points. 5+ years of experience with DNS, SMTP, SNMP, .. 6+ years of hands on/phone support work experience in a technical support or NOC role. 5+ years of working and documenting customer needs in a ticketing system. ConnectWise or similar is a plus. Experience with voice technology like PBX, VoIP, POTS, or PSTN preferred. Demonstrated ability to manage multiple demanding activities in a high performing department, resolving multiple complex engineering items through interactions with team members, phone calls, ticketing system and e-mail. Proficiency in MS Office Suite. Education A bachelors degree in information technology or business is preferred and/or a combined technical certification and job experience is required. A current Cisco CCNP certification is preferred A current Fortinet FCP certification is preferred Certifications such as ITIL Foundations or other equivalent technical certifications is preferred. Any other certifications or professional development units (PDUs) are a plus. -- Keywords: information technology trade national microsoft Tennessee Rate $50/hr - Network Operations Center- NOC Engineer III - Hybrid in Nashville, - Local Pls [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2678743&uid=d2e93d911f8342a6a2e7a08890df65cd |
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| 12:07 AM 14-Aug-25 |