| Looking for a Omni Channel Developer with 10 plus yrs exp H1B Only at Remote, Remote, USA |
| Email: [email protected] |
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From: chaitanya, Ruri soft LLC [email protected] Reply to: [email protected] Omni Channel Developer Omnichannel for Customer Service (Dynamics 365) Understanding of Casino & gaming would be nice to have 'KEY RESPONSIBILITIES Design , Development and testing of agent experience leveraging Dynamics 365 Omichannel for Customer Service Configure various interaction channels such as SMS, Chat, Voice Configure Agent scripts and macros based on the business requirements for diferent personas Integrate omnichannel platform with Teams, PVA, SMS, 3rd party products for speech-to-text, voice prints Design and define macros for various personas PRIOR EXPERIENCE 3+ yrs of experience in implementing Dynamics 365 Sales and Service Hands on experience in implementing Dynamics 365 Omnichannel for Customer Service Experience in configuring the unified outing and assigments worked on configuration of channels such as SMS, Chat, Voice, Social Experience in defining and configuring the Agent scripts, pre-chat /post-chat surveys Experience in developing and maintaining macros worked on integration with Teams, Power Virtual Agent Keywords: |
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| 07:36 PM 11-Jan-23 |