| Sr. Desktop Support Technician requirement::NYC,NY (USC,GC) at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=277109&uid= From: Geetanjali, Absolute IT [email protected] Reply to: [email protected] Job Title Location Job Description Sr. Desktop Support Technician [Nyc, NY, 10167] Must have a car GC or USC 5 days a week on site The Desktop Support Technician's role is to support and maintain end user technologies, such as laptops, desktops, phones, printers, and other peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Assist internal customers with installation, configuration and ongoing usability of desktops, laptops, VDI zero & thin client computers, mobile devices, desk phones, video endpoint systems, peripheral equipment and software complying with given standards and guidelines Perform analysis, diagnosis, and resolution of various degrees of any PC related problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed The person will troubleshoot problem areas (in person, by telephone) in a timely and accurate fashion and provide end-user assistance where required. Receive and respond to tickets regarding end user computing problems, identify and repair hardware and network connectivity issues, incoming phone calls as well when Level 1 & 2 unavailable Travel to offices, the majority located in Westchester County, to perform onsite user support when handling remotely from home office is not feasible. Setup, maintain, diagnose and troubleshoot problems with Windows operating system and various software applications, file-sharing, printing, and imaging/cloning/system configurations. Adhere to and identify solutions that streamline the internal workflow Add, delete and change user profiles in Active Directory for user management Write, update, maintain documentation; end-user and internal (IT) Document common issues/causes/solutions, create user and web based guides as well as FAQ's into the knowledgebase. Update ServiceNow tickets appropriately, include all relevant information related to troubleshooting and results. Ensure tickets are completed within agreed SLA's Ability to support remote users, establish VPN and VDI access for all remote users Provide off-hours support to employees as necessary, as part of an overall "on call support rotation schedule Interact with vendors to resolve technical problems with desktop computing equipment and software This role takes on more project based work in support of management, senior technical and project management staff Act as a technical team lead, subject matter expert for some systems that EUC is the main point of contact for ServiceNow ticket management system (or equivalent) Microsoft Windows OS Microsoft Office suite Microsoft O365 Microsoft Intune Windows hardware Mac hardware (minimal) Apple OS (minimal) Medical application software Cisco VoIP systems Eligible to work within the US High School diploma or equivalent 6+ years work experience in IT (Corporate) with 5+ years of experience in a desktop or systems engineer role Highly organized, self-directed Ability to travel to local Open Door sites as this role may rotate site to site ITIL Certification desired Microsoft Certification for any of Windows OS, Office, O365 preferred Engaged in learning and continuous quality improvement Ticket management, specifically ServiceNow experience preferred. Must have experience in working with enterprise Ticket management system. Experience with Microsoft InTune MDM desired; Microsoft Endpoint Manager (MEM) or SCCM preferred. Need someone who has used an integrated endpoint management platform to manage endpoints Knowledge on the concepts for Active Directory with the ability to perform add/transfers/terminations desired. Working knowledge with Azure Active Directory preferred. Experience working with Active Directory Group Policy preferred, experience manipulating Active Directory objects via scripts Healthcare IT background, a preferred. Experience supporting and maintaining Electronic Medical Records systems, Dental systems, and other medical systems preferred. Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure Must be a very organized individual with the ability to clearly document their work in accordance with office procedures. Excellent knowledge of PC and desktop hardware Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation and OEM guides. Demonstrate strong customer service skills with the ability to speak to individuals or groups of people with poise, voice control and confidence Demonstrate strong written and verbal communication skills Experience, fundamental knowledge, and supporting of VDI (Virtual Desktop Infrastructure) using Desktop as a Service (DaaS) preferred. Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions preferred ServiceNow system administration/training/certification a plus Experienced/hands on knowledge of Application packaging (Ie. MSI; install shield) a plus Experience using remote control software, such as TeamViewer, Windows Remote Desktop Connection Experience using collaboration tools such as Microsoft Teams, WebEx, Cisco Jabber preferred Ability to effectively prioritize workload Must have experience in administrative, incident response, and operational responsibilities Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required Kind Regards, Geetanjali Banvi | Absolute IT | Technical Resource Specialist 116 Village Blvd Suite 200 Princeton New Jersey 08540 [email protected] www.absoluting.com Keywords: information technology green card New York http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=277109&uid= |
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| 07:17 PM 13-Jan-23 |