| Incident management at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=282237&uid= From: Srikanth, Livemindz.com [email protected] Reply to: [email protected] Hi, Please send me resumes of the candidate with Incident management Queue Management evaluate incidents to ensure conformance with standard process, progression, and determination as to whether formalized service restoration activities by our team are warranted Facilitate teleconferences to drive to service restoration partnering with technical areas, business IT areas, and business customers. Provide ongoing status of progress. Documentation of incident records meet all quality requirements Governance examination of incidents for data quality and process conformance Triage incidents as it relates to change execution Duties: Fully learn/understand the Incident Management policies, process and procedures Respond to engagement needs via calls into Incident hotline Queue Management utilizing ServiceNow Incident Management/Major Incident Module Build strong relationships with infrastructure and IT areas to understand IT needs, IT LOB operating model and Service provider accountabilities Facilitate teleconferences to drive service restoration Ascertain impact to banks meeting regulatory requirements and engage control groups as needed Advocate for continuous operational improvement Provide 7x24x365 on-call support as poiint of escalation on a rotational basis Perform auxiliary tasks to assist teammates in teleconference facilitation obtaining resources, tracking timeline, creating and publishing incident communications Recognize any incident trends warranting focus to improve stability Support ad-hoc requests from Management Manage any post-restoration health checks Support any heightened awareness periods/activity Maintain any administration documentation distribution lists, Everbridge lists, etc. Partnership with Change Management and Problem Management for an integrated perspective across ITIL processes Candidate Skills Profile: Ability to communicate at all levels ITIL Foundation Certification strong knowledge of ITIL Service Management-Service Support Possess initiative, assertiveness and a drive for results Ability to balance multiple competing priorities Strong customer service skills and a can do attitude Thanks and Regards, Srikanth [email protected] 469-965-0489 Keywords: active directory information technology http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=282237&uid= |
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| 07:17 PM 17-Jan-23 |