| QA SME Senior:: Hybrid Washington, DC at Washington, DC, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2878048&uid=61bb1fe072f948d08122fe4c61987113 From: Praveen Nagar, Vyze inc [email protected] Reply to: [email protected] Job Description - Provide linkedln and local candidate to DC Metro area with DL QA SME Senior Location : Hybrid (Onsite & Remote) 2-5 days onsite per week. Candidate MUST be local to the DC Metro area. WORK LOCATION: District of Columbia Public Schools (DCPS) 1200 First Street NE 9th Floor Washington, DC 20002 SHORT DESCRIPTION: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing. COMPLETE JOB DESCRIPTION: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in-person training and support to schools and central office users. They will provide virtual and in-person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. ADDITIONAL JOB REQUIREMENTS: 1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings. 2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.). 3. Required: 4 years of thorough knowledge of Aspen SIS capabilities 4. Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment 5. Required: 5 years producing training materials using video, Word, PowerPoint, Captivate 6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. 7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications. 8. Required: Must have exposure to or experience in the education sector preferred. 9. Ability to quickly learn new processes and procedures 10. Ability to work independently in a fast-paced environment 11. Must be extremely well organized and detail oriented MINIMUM EDUCATION/CERTIFICATION REQUIREMENTS: Bachelors degree in Information Technology, or related field or equivalent experience Candidate must complete/return the skill matrix below | 777130 - DCPS ASPEN Trainer-QA SME Senior | Item | Skills | Required or | Years of | Desired | Experience | 1 | Bachelors degree in IT or related field or equivalent experience | Required | 5 | 2 | Excellent customer service, communication, interpersonal skills (both written and verbal) | Required | 12 | 3 | Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. | Required | 12 | 4 | Must have a wide range of skills and knowledge in computer software and an understanding for network applications. | Required | 10 | 5 | Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate | Required | 10 | 6 | SME in complex enterprise level projects | Required | 5 | 7 | Must have exposure to or experience in the education sector preferred. | Required | 4 | 8 | Must have knowledge of Adobe Captivate. | Required | 4 | 9 | Help Desk ticket tracking systems (remedy, HEAT, etc.) | Required | 4 | 10 | Student Information System - SIS capabilities | Required | 4 | 11 | 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings. | Highly Desired | 5 | 12 | Accepts In-Person interview if requested | Required | Y/N | 13 | Accepts HYBRID work requirement | Required | Y/N | Keywords: quality analyst information technology Nebraska QA SME Senior:: Hybrid Washington, DC [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2878048&uid=61bb1fe072f948d08122fe4c61987113 |
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| 06:53 PM 30-Oct-25 |