| Senior Help Desk Analyst || OH || Hybrid || Need locals at Columbus, Ohio, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2993217&uid=f5e8874934cb418699fda0dc5963ce35 From: Aditya Sharma, GVR Infotek [email protected] Reply to: [email protected] Role: Senior Help Desk Analyst Location: Columbus, Ohio (Must be local) Work Type: Hybrid Background Check: FBI fingerprint check required prior to start RESPONSIBILITIES Provide technical assistance, troubleshooting, and support for hardware, software, and systems. Investigate and resolve computer software and hardware problems. Serve as primary contact for user issues; escalate as needed. Diagnose whether issues stem from hardware, software, or system configurations. Research and resolve problems by collaborating with technical and non-technical staff. Utilize call-tracking software (e.g., ServiceNow) to log and manage support tickets. Engage in continuous learning through trade publications and self-study. Maintain strong customer service discipline and adhere to quality standards. Collaborate effectively within a team and complete assigned tasks on schedule. Contact vendors for defective hardware or software service needs. Act as SME for one or more COTS or custom applications. Communicate with programmers regarding software errors and recommendations. Evaluate hardware/software usability and draft recommendations. Write or revise user manuals, documentation, and training materials. Conduct user training onsite or in classroom environments. Manage expectations for users, executives, and stakeholders. Monitor and reassign backlog tickets to meet service-level expectations. Serve as escalation point for high-priority issues. Recommend improvements to system use policies and IT services. REQUIRED SKILLS Skill Required/Desired Years ServiceNow Experience | Required | 2+ years | Service Desk Experience | Required | 5+ years | Thanks & Regards , Aditya Technical Recruiter GVR Infotek LLC Ad: 13573 Tabasco Cat Trail, Frisco, TX 75035 Email: [email protected] LinkedIn: https://www.linkedin.com/in/aditya-sharma-141083240/ Keywords: active directory information technology Texas Senior Help Desk Analyst || OH || Hybrid || Need locals [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2993217&uid=f5e8874934cb418699fda0dc5963ce35 |
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| 01:58 AM 13-Dec-25 |