| Need Salesforce Architect- Woodland Hills, CA (Onsite) at Woodland, California, USA |
| Email: [email protected] |
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Processing description: http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3004212&uid=8c0d4ec348524cfa905d19279cb28f19 Your Email Title Role Name: Salesforce Architect Location: Woodland Hills, CA (Onsite) Duration: 12 Months Job ID : CGEMJP00324799 Responsibilities Lead architecture design and end to end solutioning for the enterprise contact center ecosystem including but not limited to Salesforce CRM SFMC Financial Service Experience cloud all integrationsAI capability Salesforce Agentforce Einstein Serve as technical advisor and SME on architecture best practices particularly for highvolume realtime customer engagement platforms Map data flow and integration architecture between technology stack to drive personalization and insight driven agent Define and maintain reference architectures technology standards and patterns that support scalability security and performance goals Partner with product managers developers and security teams to align technical design with business goals and compliance requirements Proactively identify architectural risks technical debt and modernization opportunities across the contact center Evaluate new technologies and architectural approaches to improve service quality agent efficiency and data intelligence Guide implementation teams and provide governance and oversight throughout the delivery lifecycle Developing application technology roadmaps that address buy vs build decisions and risk management Monitor and optimize call center systems for instrumentation analytics performance scalability and reliability Create and maintain detailed documentation of architecture processes and standards Innovation Stay updated with industry trends and emerging technologies to continuously improve data architecture practices Aligning solutions with industry best practices and Salesforce platform capabilities Understanding business needs and translating them into technical solutions Determine which Salesforce and third party technologies to leverage in the architecture landscape based on product knowledge industry experience industry standard EA frameworks and Salesforce EA methodologies Articulate business architecture mission vision capability models capability assessments and technical architecture current and future state diagrams solution best practices reference architectures design patterns Conduct architecture workshops and other enablement sessions Mentor and guide junior enterprise architects Qualifications 8 years in Architecture IT field 8 years of experience designing and implementing call center platform architectures including integrations with many systems such as telephony Live Chat Knowledge Management data warehousing integration platform 5 years of experience with Salesforce platform ecosystem Sales Cloud Service cloud Marketing cloud Financial cloud Data cloud Experience designing and implementing integrated contact center solutions leveraging both the Salesforce Service Cloud platform and AI suites such as Google Clouds AI suite Good understanding of enterprise application integration technologies and common EA topics such as person a based journeys process orchestration master data management analytics and insights artificial intelligence etc Good understanding of security processes standards issues involved in multitier cloud or hybrid applications Good understanding of AI concepts solutions including ML LLM and agentic architectures Experience with Agent Force Einstein is a huge plus Experience with DevOps and Agile SDLC lifecycle Experience with setting coding standards code versioning code reviews Demonstrated critical thinking to understand analyze evaluate and negotiate in complex situations Demonstrated a sense of urgency as appropriate" Best Regards, Chetna [email protected] www.smartcaliber.com Truth Lies in Heart Keywords: artificial intelligence machine learning information technology California Idaho Need Salesforce Architect- Woodland Hills, CA (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3004212&uid=8c0d4ec348524cfa905d19279cb28f19 |
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| 04:05 AM 18-Dec-25 |