| Business Analyst :: Willing To Relocate at Willing, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=305238&uid= From: Poonam, innovyt [email protected] Reply to: [email protected] Position :: Business Analyst Location :: Willing To Relocate Target Start Date02/15/23 End Date02/29/24 Job TitleBusiness Analyst Experience Level5-10 years Skills & Job ResponsibilitiesRequired 5 years of IT Experience 3 - 5 years of IVR Experience Requirements gathering and analysis Ability to easily learn business process Ability to write and execute test cases, as well as find test data for scenarios Ability to bridge gap between IT and BU IVR projects with significant customizations IVR projects with significant integrations Combination of 3 years with Webservice analysis and testing Data mapping between applications Analyze data by developing basic SQL/SOQL queries Desired Project work using Cyara automated IVR testing tool Project work with Contact Center Experience with IVR reporting, such as eGain or CUIC Experience with Cisco Contact Center and CTI Data Bonus Industry knowledge in Banking Industry knowledge in Loan Servicing Experience with Fiserv DNA Experience with MSP Responsibilities The Sr. Business Analyst will work with our IVR Team for Flagstar's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank. - Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis. - In depth analysis for purposes of mapping to Data Warehouse and source system Web Services. - Validate development matches the business expectations - Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology. - Facilitate UAT with the Business Units. - Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations. - Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream. Thanks Poonam Innovyt | IT Staffing Website: http://innovyt.com Address: 7024 Bradbury Circle, Wesley Chapel, FL 33545 Keywords: information technology Florida http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=305238&uid= |
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| 06:08 PM 25-Jan-23 |