| Urgent requirement for a MS Dynamics 365 Contact Center (Call Center) Solution Architect || Onsite - Atlanta GA at Atlanta, Georgia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3272839&uid=a4c7bfefe94840e784b14949c2170bf4 From: Himanshu Singh, Quantum World [email protected] Reply to: [email protected] Hi, I hope you are doing well. This is Himanshu Singh, recruiter from Quantum World. I am excited to share an opportunity that might be a great fit for you. Kindly reply with your updated resume if you feel interested in this opportunity. MS Dynamics 365 Contact Center (Call Center) Solution Architect Onsite , Atlanta GA Digital Contact Center Transformation Architect We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders. This is more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy. What Youll Do Own Digital Contact Center Outcomes end to end (chat, messaging, and email) Lead AI, Copilot, and Automation Strategy Architect and Evolve the Digital Contact Center Platform Serve as a Trusted Onsite Advisor to Clients Integration & Enterprise Enablement Qualifications for Success: 5+ years designing or leading digital contact center solutions Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction Hands-on experience implementing conversational AI, Copilot, or virtual agents Experience with digital deflection strategies (self-service, bots, automation) Microsoft ecosystem experience including: Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI) Copilot Studio experience preferred Ability to work onsite in Atlanta 5 days a week Keywords: artificial intelligence access management business intelligence microsoft mississippi Georgia Urgent requirement for a MS Dynamics 365 Contact Center (Call Center) Solution Architect || Onsite - Atlanta GA [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3272839&uid=a4c7bfefe94840e784b14949c2170bf4 |
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| 12:13 AM 07-Apr-26 |