| MS Dynamics 365 Contact Center (Call Center) Solution Architect :: Atlanta, GA( 5 days Onsite) :: Contract at Atlanta, Georgia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3318098&uid=4b929e9da0ea4b9d9281d153065305b3 From: Abhilash Omer, Quantum world Technologies [email protected] Reply to: [email protected] Job Title: :: MS Dynamics 365 Contact Center (Call Center) Solution Architect Location : : Atlanta, GA( 5 days Onsite) Job type: : Contract/ Full Time Job Description Mandate skills: Candidate should have proven experience in the Contact Center module as this is a mandatory requirement. Expertise in Power Platformsincluding Power Apps, Power Automate, and Power BIis essential. Experience in Customer Service is also a must-have for this role. Familiarity with CO-Pilot Studio would be considered an advantage. Digital Contact Center Transformation Architect We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders. This is not more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy. What Youll Do Own Digital Contact Center Outcomes end to end (chat, messaging, and email) Lead AI, Copilot, and Automation Strategy Architect and Evolve the Digital Contact Center Platform Serve as a Trusted Onsite Advisor to Clients Integration & Enterprise Enablement Qualifications for Success: 5+ years designing or leading digital contact center solutions Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction Hands-on experience implementing conversational AI, Copilot, or virtual agents Experience with digital deflection strategies (self-service, bots, automation) Microsoft ecosystem experience including: Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI) Copilot Studio experience preferred Ability to work onsite in Atlanta 5 days a week Thanks & Regards AbhilashOmer Sr Technical Recruiter [email protected] Keywords: artificial intelligence business intelligence information technology microsoft mississippi Colorado Georgia MS Dynamics 365 Contact Center (Call Center) Solution Architect :: Atlanta, GA( 5 days Onsite) :: Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3318098&uid=4b929e9da0ea4b9d9281d153065305b3 |
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| 12:11 AM 23-Apr-26 |