| MS Dynamics 365 + Power Platform Architect (Contact Center) | Atlanta, GA (Onsite) at Atlanta, Georgia, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3360832&uid=f9f7361dbb8a4cbebd8afe5b188e77d9 Please do not share profiles that are not relevant to the requirement. We are strictly looking for local candidates with the required experience and certifications. Kindly provide the following details along with the Photo Id/Valid Visa copies: Current Location: Work Authorisation: Consultant's Email & Phone Number: LinkedIn Profile URL: Date of Birth (YYYY): Role: MS Dynamics 365 + Power Platform Architect (Contact Center) Location: Atlanta, GA (Onsite) Experience: 14+ Years Job Type: Contract/W2 Duration: Long Term End Client: Western Digital Must-Have Skills Strong experience in MS Dynamics 365 Contact Center / Customer Service module (MANDATORY) Expertise in Power Platform: Power Apps Power Automate Power BI Hands-on experience in Contact Center / Call Center environments Experience with chat, messaging, and email channels Exposure to AI / Copilot / Virtual Agents Copilot Studio (Nice to have) Role Summary Looking for a senior, hands-on architect to lead digital contact center transformation using MS Dynamics 365 and Power Platform. This role is business-outcome focused, not just technicaldriving: Better customer experience (CSAT) Reduced call volume (self-service / bots) Improved efficiency & cost Key Responsibilities Own end-to-end digital contact center (chat, email, messaging) Define and implement AI, Copilot, and automation strategy Design and evolve Dynamics 365 contact center platform Act as onsite advisor to business & tech teams Drive integrations and enterprise solutions Required Experience 5+ years in digital contact center solutions Hands-on with Dynamics 365 Customer Service / Omnichannel Experience with: AHT (Average Handle Time) CSAT Call deflection / containment Strong background in: Conversational AI / chatbots Automation & self-service solutions Looking forward to qualified local submissions only. Thanks & Regards Nikhila Gujjarlamudi [email protected] LinkedIn: linkedin.com/in/nikhilagujjarlamudi Website: https://tror.ai Address: 401 Ronan Way, Spring Hill, 37174 Keywords: artificial intelligence business intelligence wtwo trade national microsoft mississippi Georgia Idaho Tennessee MS Dynamics 365 + Power Platform Architect (Contact Center) | Atlanta, GA (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3360832&uid=f9f7361dbb8a4cbebd8afe5b188e77d9 |
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| 11:48 PM 08-May-26 |