| Quality Analyst at Remote, Remote, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3384500&uid=e6b9a05a3d8e41b297d061919e7895d8 Role: Quality Analyst Location: 3275 Bennett Creek Avenue, Frederick, MD 21704 Onsite 5 days a week Duration: 6 months Role Descriptions: Role SummaryThe Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.Key ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls Essential Skills: Manual Tester Skills: Manual Testing Processes and Management~Functional Testing Experience Required: 6-8 Top 3 Required Skills: 1. Strong experience in manual testing methodologies 2. Ability to analyze requirements and create test cases 3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps) Top 3 Preferred Skills: 1. Experience in financial services / insurance domain 2. Strong documentation and reporting skills 3. Understanding of SDLC and Agile methodologies Education Requirements: Bachelors degree in Computer Science, Information Technology, Business, or related field Years of Experience: 510+ years in Manual Testing / Quality Assurance Best Regards, Ankitha Papana , [email protected] -- Keywords: quality analyst information technology California Maryland Quality Analyst [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3384500&uid=e6b9a05a3d8e41b297d061919e7895d8 |
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| 07:10 PM 19-May-26 |