| Genesys admin || ONSITE- Phoenix AZ at Phoenix, Arizona, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3392332&uid=16ad2219f5e24cf68bda4f81ff3f8aa8 Your Email Title Role: Genesys admin Location: ONSITE- Phoenix AZ Duration: 6 months Descriptions: Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business, demos, user administration, hard phone administration & configuration, quality testing, user acceptance testing facilitation, release & deployment, and post release hyper care. "Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs. Strong experience with Genesys Cloud CX / Genesys Engage Knowledge of: IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP) Experience in integrations (APIs, CRM systems) Understanding of contact center operations" Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs. Skills: Genesys Engage Experience Required: 6-8 Note: This email and any attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error, please notify the sender immediately, delete the email and any attachments from your system, and take appropriate measures to ensure the confidentiality of the sensitive information contained herein. Any disclosure, copying, or distribution of this message or taking any action based on it by you is strictly prohibited. Keywords: information technology Arizona Genesys admin || ONSITE- Phoenix AZ [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3392332&uid=16ad2219f5e24cf68bda4f81ff3f8aa8 |
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| 07:14 PM 21-May-26 |