| Knowledge Manager || Houston, TX || Onsite at Houston, Texas, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=343417&uid= From: Bharathi, S2SSOFT [email protected] Reply to: [email protected] Hi, I am Bharathi from S2SSOFT, I hope you doing good. Kindly let me know if youre interested for the below position. Role : Knowledge Manager Location : Houston, TX (Day 1 Onsite) Job Description: Mandatory Skills - KCS Certification or relevant KM experience Role Outline Working within one of the organizations campaigns the successful candidate will be responsible for Managing and monitoring Knowledge systems and services. The Knowledge Manager will develop and execute the application of policies, processes and technologies to ensure that information is systematically produced, organized and made accessible to the people who need it. The Knowledge Manager will use industry leading methods and tools (Based on the client Requirements) to collect and organize information that will be used to improve the quality of our services. Key Responsibilities The Knowledge Manager is responsible and accountable for (but not limited to) the following: Collaborate with key leaders to define data needs Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users Drive the development and implementation of important information to improve service Develop comprehensive professional development to train employees to access and analyze data throughout the organization Develop strategies for long-term, sustainable systems to support the delivery of instruction Facilitate communication between stakeholders, successfully facilitating necessary negotiations Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems Gather data on user experience and implements plans of action to improve user experiences Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals Experience Essential Working knowledge of ITIL framework. Prior Service desk experience a must Experience in online knowledge management, knowledge management tools Experience in Content writing and instructional design Exposure to similar role for a minimum of 1 Year. Experience of working in 24/7 environment. Experience with Excel, Access and other database programs Experience Desirable 2 year or more experience in similar role. Experience on Desktop support, application support Skills and Knowledge Strong interpersonal skills Accredited certification on Content Writing / Instructional design Accredited certification on Knowledge management is added advantage Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences Ability to develop, plan and implement short and long-range goals Ability to keep current on technological developments/trends Ability to evaluate resources for applicability to projects Ability to write and deliver complex documents for sophisticated audience. Regards, Bharathi C Technical Recruiter Keywords: access management information technology Texas http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=343417&uid= |
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| 09:11 PM 07-Feb-23 |