| PV W2 || Complaint Intake Triage Analyst Banking Operations || Remote || Skype at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3538560&uid=2a104cdeabad446096c54dd47666f0d1 From: Sudhansu Nayak, Tek inspirations [email protected] Reply to: [email protected] Job Description -PV W2Complaint Intake & Triage Analyst (Banking Operations) Duration: 4 months (could go longer) Work Location: RemoteJob Summary Banking Operations and Complaint Management Analyst responsible for supporting high-volume complaint intake, triage, routing, regulatory review, customer communications, and operational risk mitigation within a financial services environment. The role includes managing complaint queues, classifying complaints, performing severity assessments and LRR tagging, maintaining documentation in PEGA or similar systems, and identifying process improvement opportunities.Key Responsibilities Review and triage incoming complaints, inquiries, and escalated customer concerns. Conduct initial intake and validation of complaint information and supporting documentation. Classify complaints and assign appropriate categories, severity levels, and regulatory tags (LRR tagging). Route cases to the appropriate business units or complaint handling teams. Complete customer acknowledgment activities via outbound calls, emails, or written correspondence. Maintain accurate documentation within PEGA and other complaint management systems. Monitor complaint queues, prioritize workload to meet SLA requirements, and manage large caseloads (often 150+ complaints daily). Identify missing or incomplete information and obtain additional details as needed. Analyze complaint trends, identify process gaps, and escalate process improvement opportunities. Ensure compliance with banking regulations, complaint handling standards, and internal procedures.Requirements 2+ years of experience in banking operations, complaint management, customer advocacy, risk, or regulatory support. Experience reviewing and processing high-volume customer complaints or escalated cases. Strong understanding of complaint intake, triage, routing, and case management processes. Experience using PEGA or similar case management systems preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook). Strong analytical, organizational, and documentation skills. Excellent verbal and written communication skills and ability to work in a fast-paced environment. Experience identifying trends, process gaps, and operational improvement opportunities.Preferred Qualifications PEGA experience. Consumer banking or financial services background. Experience handling confidential or regulatory-sensitive information. Knowledge of complaint categorization, LRR tagging, and risk mitigation processes. Experience working in remote and production-driven environments. Sudhansu Nayak Associate Technical Recruiter E: [email protected] C: 469-200-1647 TEK Inspirations LLC | 13573 Tabasco Cat Trail, Frisco, TX 75035 Keywords: cprogramm information technology golang Texas PV W2 || Complaint Intake & Triage Analyst Banking Operations || Remote || Skype [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3538560&uid=2a104cdeabad446096c54dd47666f0d1 |
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| 09:39 PM 21-Jul-26 |